CS Center/ Money Mas/ Hoodie Fusion Charged my credit card with permission. St George Utah

I came across this complaint and was very upset that a consumer that dealt with us in this matter had such a bad experience, Yes it is true that we do customer service for a few other companies and we took over for a company that mislead us when they transfered over their information on their clients and we have been handling thousands of customers that had this happen because we were given them as an active customer and we are canceling those accounts and refunded the money as soon as we can, it is difficult to refund right away since there is always a pending process and also our merchant account that we are using to refund these charges will only allow so much money a day so yes the process is a little bit longer than normal but it is not because of lack of concern for the consumers as for feeling that the rep you spoke to did not care there is not a lot that management can do if we are not aware of the consumers feeling that the rep was in the wrong, so I do apologize for that but assure you that as you say the bad reviews is mostly other consumers unaware of what they were signing up for or others using their cards. If you are still unsatisfied and are in need of assistance please contact us again so that this can be resolved.