DIRECT TV Direct Tv insurance fraud Internet, Nationwide

I been with direct tv for over 8 years i dont hold any contract to there service after the 1st year i signed up . I wanted to cancel my service due to the tivo dvr stop workin . I called customer service due to i was done with the past crappy service i received . Customer service didnt not want me to cancel when we had got to the stage when i was turned over to that department to discontinue service . They asked question after question why i wanted to cancel well after 4 call drops so called i was already mad . I called back and explain i wanted to talk to a supervisor he told me to give them a chance i had a insurance policy with them i was enrolled with . I explain i did not want to use it he said give it a chance . He told me since i paid the charge for repair service it would be covered . I asked him does this start any contract with you guys he said no its a insurance policy like a car u take it in for repair the insurance covers it . They sent out the unit . I was with out tv in my bedroom for a week i was told they would credit me for that .

I notice i received a new direct card that was white not blue when i called in i explain i have my old card they said throw the unit and card away to use the new one . I told them if this unit does not work i will cancel my service there reply was no problem we dont want that we want your service . The customer service rep asked if i had a hi def tv cause they had new hi def receivers for 75-100 dollers if i signed up if i recall correct 24 months i said no i dont want a contract his reply was okay no problem i understand . I notice it said refurbish on the new unit and i asked why is that . There reply was . The insurance is for old units we dont give out new ones only when you open a new account or sign up for x amount of months . They activated the receiver . The receiver was actin up the next day after a week i was upset and i found out i didnt get what i was told a "Tivo" i got a "DDR" there worlds apart on service "DDR" . I explain that to the customer service they said they dont deal with Tivo any more its been years and she explain thats all they had since i ws use'n my insurance . She spoke to me like a child when i asked to cancel she hung up well i went threw that few times till i gave up and calmed down and waited till the next day to call back . The cycle repeated it self till i snapped . I told them im not gonna pay for service that i did not use and was not happy with . There sorry ass's connected me to the spanish part of direct when i kept request english customer service . The customer service spoke such broke'n english he hung up on me and i went threw that about 5 times every time i called in i spent 2 hrs tryin to cancel my service .

In the end one customer service spoke better english then the rest and explain there where gonna charge me 460.00 dollers to cancel my contract . I explain i have no contract and i explain the past and questions i asked other direct tv customer services reps . He said when i activated the new box that was used not new direct tv had inrolled me as a new customer for a year or two . He claim he was gonna fix it but said rules are rules . He started speakin to me like an idiot tellin me to read the small print when i inrolled into the insurance . My reply was buddy i asked question they gave answer i never received no damn pamphlet or paper work i was told it covers any repairs had nothing to do with contracts . He didnt care i told him you guys are not goin to charge my credit card . His reply was we will and if we dont receive pament for are service we will fill it on your credit report . I explain many many many times i give direct tv no authority to charge my card his reply was cocky he said we will . I was in shock all these years and this is how im been treated they dont care there tryin to screw me or say they did . He explain there gonna send me a box to send back all that was there property and i explain to him that you guys told me it was mine and i should throw away the other unit .

His reply was i dont know what to tell you and if we dont receive the DDR unit they will charge bill me a extra 400. I received a bill statement that they did charge me with out my approval . Never paid with my card always paid with a check but was told they used my card 8-9 years ago to run my credit when i first signed up with direct tv that was on file and at any time they could charge me with out my consent. I filled with capital one my credit card company . I have a active dispute filled but must wait 30 days to see what direct tv cons come up with as i see it they won . I feel like i was robbed with out a gun and now must pay hard earn money due to corporate thugs abuse'n power . They attack my credit card and if that failed they would of attack my credit score just as bad as bad as the first . Kills me inside to know they committed a crime thats no different then a strong arm robbery on the street . Total charge on my card was 537.79 . Because they lied to me and found  a away to make hundreds of dollars from me . Never sign a document with out my approval but the worlds change i come to learn . I hope some one that has there service reads this and learns from it before its to late .

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