HSBC Bank Nevada, N.A. Via Best Buy
PO Box 280
Wood Dale Illinois 60191
U.S.A.
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HSBC Bank Nevada, N.A. Via Best Buy Incorrectly Entered Information and Did Not Close Fraudulent Acct Wood Dale Illinois
3Author
1Consumer
1Employee/Owner
While at Best Buy in Eastgate, OH, my fiance applied for a credit card through HSBC via Best Buy in order to get a payment plan for a laptop. The girl entered his information wrong, putting a fictitious name in place of his real name. Therefore, we were unable to use the card via driver's license like they advertise, given it was an incorrect name.
We waited there over an hour while they tried to get things straightened out, only to be told we would have to find another way to purchase the laptop, and go home and call three phone numbers. Each phone number was a dead-end: hours with no answer, being bounced back and forth between, etcetera. Finally an agent said the accounts had been closed and sent us termination notices.
Now, months later, I am receiving more privacy disclosures and notices on the account with the fictitious name. I sat on hold for 35 minutes on the HSBC consumer services number, and finally got an agent.. who gave me ANOTHER number after realizing it was a Best Buy issue, and he confirmed my suspicions that if we are getting notices, the account isn't closed. I'm not sure, but this HSBC place sounds like a huge scam.
Nicole
lynchburg, Ohio
U.S.A.
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REBUTTALS & REPLIES:
3Author
1Consumer
1Employee/Owner
Updates & Rebuttals
#1 Ex-Employee
AUTHOR: Paul - Beaverton (U.S.A.)
SUBMITTED: Sunday, March 09, 2008
POSTED: Sunday, March 09, 2008
You are probably calling their Visa and Mastercard division, you need to get a hold of their retail services division. If they can't help ask for the Office of the VP Executive Resolutions. They can't connect you but you can get the phone #.
#2 Update By Author
AUTHOR: Nbales - lynchburg (U.S.A.)
SUBMITTED: Monday, March 10, 2008
POSTED: Tuesday, March 11, 2008
I already contacted retail services and they had informed us the account was closed-- though I did appreciate the security measure of actually wanting to speak to the owner of the SS# on the account (actually had an issue w/another company about that). After we received this security and privacy practices paper, I did manage to get ahold of them again, and the gentleman there also suggested I call retail services. I got ahold of retail services, and they hung up on me after I said we were not given an account number, and before I started to explain the issue, and the woman got rude and said "We can't help you then" and hung up. I called back, irritated, but the second woman I got connected to was very polite and helpful, and after speaking to my fiance, she told us the accounts had been closed and we should receive a confirmation letter in the mail. Let's hope this time it stays closed.
#3 Update By Author
AUTHOR: Nbales - lynchburg (U.S.A.)
SUBMITTED: Sunday, March 01, 2009
POSTED: Monday, March 02, 2009
Well, this is the fifth time we have had to contact HSBC about this fraudulent account, and we are still receiving change of privacy policy notices for the nonexistent cardholder, as the fake account is apparently STILL open. I wonder how hard it would be to get a court order for HSBC to delete the false information and my boyfriend's SS number from their system?
#4 Consumer Comment
AUTHOR: Laurie - Haslet (U.S.A.)
SUBMITTED: Monday, March 02, 2009
POSTED: Monday, March 02, 2009
credit card companies ignore valid complaints - specifically those problems they are responsible for in the first place.
They cannot ignore complaints that come in via the Office of Thrift Supervision.
www.ftc.gov
www.ots.gov
