JCPenney And SBS Family Fun - UNauthorized Credit Card Charge
www.jcpenney.com
Nationwide
U.S.A.
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JCPenney And SBS Family Fun UNauthorized credit card charge Nationwide Nationwide
2Author
0Consumer
0Employee/Owner
I just checked online with my credit card company to make sure an address change had been made as requested. While there, I browsed for "recent transactions" and saw a charge of $9.95 by SBS Family Fun in Texas. As I checked further and with the aid of Google, I was able to determine this charge was made as a result of a recent purchase I made online with JCPenney. I have instructed my credit card company that I dispute the charge, attempted to contact SBS Family via the telephone number on the credit card transaction ticket (to no avail, I might add) and I have made JCPenney aware of my findings and my feelings. Having been a loyal and very satisfied customer of JCPenney, both online and in the store, I am absolutely appalled and dismayed that they would do such a thing.
To anyone who makes a purchase (online only, I am assuming) with JCPenney, be sure to check your credit card statement - this charge showed on my account approximately 6 weeks after the purchase was made. Needless to say, I am one irate JCPenney customer right now! Shoppers beware!
Maverick
Florence, South Carolina
U.S.A.
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REBUTTALS & REPLIES:
2Author
0Consumer
0Employee/Owner
Updates & Rebuttals
#1 Update By Author
AUTHOR: Maverick - Florence (U.S.A.)
SUBMITTED: Friday, December 07, 2007
POSTED: Friday, December 07, 2007
I contacted both JCPenney and SBS Family Fun concerning this matter. In their first reply to me, JCPenney said that during the checkout process of my order, I gave them authorization for this charge. SBS, in their reply, stated the same thing and explained the process of what "HAS" to happen in order for the charge to happen. They told me that had cancelled my "order" and issued a credit for the $9.95 to my credit card. JCPenney also told me they were forwarding my complaint to their Customer Relations Department for further investigation. I knew, without a doubt, that I never gave them authorization for subject charge. Today, I have received an email from the JCPenney Customer Relations Department, and they admitted they have no records whatsoever indicating I authorized subject charge, and they had checked with SBS, who told them the credit had already been issued.
I have no idea how this happened. Having been a very happy and faithful JCPenney customer for many years, I really want to believe it was a software glitch of some sort to cause this.....but in the back of my mind, I guess I will always have a doubt. But I do thank them (JCPenney) for how they handled my complaint.
