Jack,
My name is Jan Fuller. I am Director of Customer Service and i'm responding to your post. In the future please contact someone at our corporate office to make certain that you understand the facts related to your understanding of a potential issue prior to posting something like this!
As one would expect and as our sales person agreement clearly states, we do not return laptop computer deposit money prior to us getting the computer back.
You sent the computer back to us via ground service. I tracked the package and it is scheduled to get delivered today Tuesday Sept. 8th.
upon receipt we will ach your deposit money same day and you should have it in your bank tomorrow. please confirm receipt tomorrow.
Thank you.
on a side not, i am very proud of the job Crescent Processing does. We pride ourselves on doing the right thing!
in this regard, i have attempted to document a bit about our company to let everyone know how and what we do to ensure integrity within our systems:
We set appointments for our sales reps. every day (within 24-72 hours of their appointment date) and we confirm every one of our appointments. That means we get a third-party confirmer on the phone with the merchant to make sure the appointment is truly valid. We ask a series of questions to ensure the appointment is worth providing to you, the sales agent. We actually record that conversation to ensure integrity and accuracy. As an agent of Crescent, you have access to that recording. Does that mean the merchant will be present at every appointment? Unfortunately, no. Our prospective clients are typically small businesses with busy schedules. Meeting with a potential new credit card processor is not one of their daily priorities. Therefore, on occasion, they will not show up for the appointment, even though they just agreed to meet. We recognize that (and the trouble and lost time it creates for the sales agent), and so we are committed to continually improve the quality of our appointments.
Our customers do receive free equipment. We are in the business of providing processing services, not selling over priced equipment. As along as a merchant processes through us, all of their equipment is free. We are aware that by doing so we make less profit per merchant than our competitors, but we hope we get more customers with our compelling offer (we currently have over 30,000) and our customers stay with us longer. In addition, we do something that almost no one else does. At the end of your meeting with prospective merchants, we will get them on the phone with a third party confirmation agent. On that confirmation call, we will review with the merchant exactly what the processing contract entails. Again, we record this call to ensure integrity and accuracy, and the merchant has access to this call long after they become a client of Crescent. In addition, our merchant applications and terms and conditions are specifically designed to clearly disclose all relevant fees. We pride ourselves in ensuring all of our clients have clear expectations from the very beginning of our relationship.
Again, thank you for taking the time to understand a little bit more about Crescent Processing.
Jan Fuller
Director Customer Service
