Report: #546946

Complaint Review: ENCORE PAYMENT SYSTEMS

Submitted: Tuesday, December 29, 2009
Last Posting: Tuesday, January 12, 2010
Reported By: Deb — Hesperia California United States of America

ENCORE PAYMENT SYSTEMS

3801 Arapaho Road Addison Texas 75001 United States of America

Phone: 1-800-641-0420
Web:
Category: Credit Card Processing (ACH) Companies

ENCORE PAYMENT SYSTEMS - Prodigy Payment Systems Embarrasement. Ripped off my customers, Addison, Texas

*UPDATE Employee: OUR CUSTOMER SERVICE COMMITMENT

1Author 0Consumer 1Employee/Owner

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I caught on the the "team leaders" lies early on. They lied to my customers about being able to cancel. There were a number of hidden fees. They advised to tell the customers if they went out of business due to the economy they could cancel with no restrictions. That was a lie. I was so embarrassed for representing this company. I live in a small town and I am unable to face any of my customers. I had a major emergency in my life and was unable to work for a few weeks. the Team leaders would not answer their phones when you were in front of a customer. I would still be talking to the team leader and they would hang up on me. I would be expecting to be paid at the end of the week and would find out that their was something wrong with the customer application or customer's credit, etc. All of which I found out not to be true. I was never paid. They stole customers from me. They sent me out on bogus appointments all day long. All of their promises are lies. If you don't believe it, go to the BBB website. They lost their rating. I wonder why. Don't work or do business with this company.

This report was posted on Ripoff Report on 12/29/2009 1:30:06 PM and is a permanent record located here: http://www.ripoffreport.com/credit-card-processing-ach-companies/encore-payment-syste/encore-payment-systems-prodigy-c3caf.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Employee

OUR CUSTOMER SERVICE COMMITMENT

AUTHOR: Encore payment systems - Addison (U.S.A.)

SUBMITTED: Tuesday, January 12, 2010

Encore Payment Systems takes pride in providing excellent customer service and an ethical sales approach. We strive for complete customer satisfaction in our day-to-day interactions and in our overall customer relationships. We provide services for tens of thousands of relationships every day and although we try, some of our customers are not completely satisfied with every decision.

We are committed, however, to working with our customers and all independent sales representatives to resolve any and all concerns. We cannot, however, address issues that are not brought to our attention. Anonymous blogs and comments on the internet are difficult to address due to the lack of information and the indirect communication style employed. Therefore, if you have any questions or concerns we ask you to please contact our Customer Resolution Team and allow us an opportunity to address your issues by calling us directly at 866-808-4621 or cs@encoreps.com.

Please help us improve our communication on all levels by calling us immediately if you have any concerns whatsoever. If you have already tried to address your concerns and did not get the result you had hoped for, please call us ONE more time. OUR COMMITMENT to you is to LISTEN to you and make every effort to favorably resolve your situation, whether you are a merchant or an independent sales representative. Your concerns are OUR concerns.

Encore Payment Systems

Executive Management Team