EVO Canada EVO Merchant Services Funds stolen. Double-charges customers. Funds not deposited to my account. Montreal, Quebec

**BEWARE ** There are plenty of good Merchant Services providers out there. This is not one of them.

EVO Canada is the Canadian brand this company operates under. EVO is nothing more than a sales front. Global Payments is the back-end service provider, and they refuse to talk to EVO’s customers, even though my account statements have Global Payments’ name at the top.

My dealings with this campany have been a nightmare, to say the least. A brief summary of my ongoing battle follows:

- Funds are not being deposited to my account. My first (and only) deposit took over a month to appear. Nothing since.

- Calls to EVO yeild no results, no answers, no details, no returned calls.

- Customers are being double-charged, and the funds are not being passed on to me.

- I’ve been locked out of my virtual terminal, and can’t view details of these charges, nor can I refund the customer, as I do not have access to my account. EVO will not refund the charges for me, as they have now closed my account without explanation.

At last count, I have placed 35 calls to EVO. While no solution or concete answer has ever resulted, I have been promised a call back at the end of nearly every one of these calls. To date, EVO has called me back three times, but only to say “We’ll call you when we have a solution”. I am frequently told something to the effect of “the person who handles that is not in the office right now”.

I’ve run out of both options and patience trying to deal with EVO. I am currently seeking resolution through the Better Business Bureau. Perhaps this will at least result in a reply.