Report: HSBC, Retail Services, Superstores Of America

Reported By: (Spanaway Washington)

HSBC, Retail Services, Superstores Of America ripoff Being charged a late fee of $29 because your payment got held up somewhere for ONE DAY IS WRONG when you have a great credit history City Of Industry California

... You are really lame

1Author 1Consumer 1Employee

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HSBC, Retail Services, Superstores Of America

P O Box 60107 ,
City Of Industry California 91716
U.S.A.
Phone: 877-560-0761
Web Address:

Category: Credit Card Processing (ACH) Companies

Submitted: Thursday, May 18, 2006

Last posting: Monday, June 01, 2009

Dealing with HSBC, Retail Services was anything but a pleasure. Being charged a late fee because you are one day late seems so unfair. When I called to ask them to remove the charge because I have excellent credit and I pay my bills, they REFUSED and they were very rude.
A person would think late fees are for people who are not responsible and do not pay there bills on time on a regular basis. That is obviously not true.

I believe the Christmas Season before last my bill was also ONE DAY late and they did remove that charge; however they refuse to ever do it again. Come on people we are talking ONE DAY LATE. It could have been a matter of hours for all I know.

I have cancelled my account with them and plan to cancel any other accounts I have that are affiliated with them and I am advising my children to cancel their accounts with this company because this is not good business. I will also advise everyone I know to Beware of HSBC Retail Services dishonest, immoral way of making money off good responsible people. I have also E-mailed The Mor Furniture Store to let them know they have lost my business because they are affiliated with this Credit Company

Jeannie
Spanaway, Washington
U.S.A.

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REBUTTALS & REPLIES:

1Author 1Consumer 1Employee

Ex-Employee

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You were late!

Alex - Orlando (U.S.A.)

SUBMITTED: Sunday, June 11, 2006 POSTED: Sunday, June 11, 2006

Why are you complaining if you know you were late. Didn't they tell you that they would charge you if you were late, regarless of why? If I owed you money and you told me that if I paid you late you would charge me a late fee and then i complained to you about it, would you take it off? if you say "yes" your ignorant and thats why you got it to begin with, if you say "no" then well point made!

Consumer Comment

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You are really lame

Whatever - Albuquerque (U.S.A.)

SUBMITTED: Sunday, May 31, 2009 POSTED: Monday, June 01, 2009

If you have enough time to register for a site like this and right a big ole complaint, if you have the time to fight with these companies, then you should be smart enough to keep track of a payment! I mean if you were late, pay the fee and shut up about it already! So what if its only happened twice?! thats the purpose of a late fee, its supposed to be a consequence! I bet they were not sad to have lost your business!