• Report: #737710

Complaint Review: Inited Merchant Processing Association

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  • Submitted: Tuesday, June 07, 2011
  • Last Posting: Thursday, April 05, 2012
  • Reported By: Tswamp — Harrisburg Pennsylvania United States of America
Inited Merchant Processing Association
300 W. Cherry St., Palmyra, PA Palmyra Pennsylvania 17078 United States of America

Inited Merchant Processing Association UMPA/Douglas Zarlenga Charged extra fees and exposed my customer's credit card numbers to convicted thieves, arsonists, bank robbers and burgulars. Palmyra, Pennsylvania

*REBUTTAL Owner of company: Posted by a Disgruntled Employee


1Author 0Consumer 0Employee/Owner

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I was first contacted by this company, hereinafter UMPA, by telephone asking me to entertain one of their sales reps so he can explain what UMPA can do for my business. I am always looking for a way to save money so agreed to meet with the fellow.
On the day of the appointment it was about 75 degrees out yet in walks this very rotund fellow who is sweating Profusely. He explained what he had to offer and at first glance it looked like UMPA would save me much money. I thought this even in light of the reps wretched stale alcohol smell from the night before.
Well, low and behold what turns out to be a promised "no annual fee" turns out to be about $600.00. Then I started being charged some kind of compliance fee, then another fee. My fees ended up being more than my monthly processing fees.
I had "my" reps card and his name was Brian, I will never forget it. I did a background check on this guy because he conned me into some other business venture unrelated to this. It turns out that this guy is a convicted bank robber and arsonist. The arsons were of businesses. i guess I am lucck I took his deal.
Lately a local woman was convicted with working with a cashier at Walmart to steal items through the checkout. The womens name sounded familiar when I read the paper and .....LOW and behold, it was BJ the tech rep who I talked to every time I called UMPA with all my problems. She has access to all of my customers Credit Card numbers. So, even though I dumped UMPA, I called to see if "BJ" was still in her position. SHe is still there doing her same job and having access to tens of thousands of Credit Card#'s. Sorry, not me! Not anymore!!

This report was posted on Ripoff Report on 6/7/2011 6:21:19 AM and is a permanent record located here: http://www.ripoffreport.com/credit-card-processing-ach-companies/inited-merchant-proc/inited-merchant-processing-ass-cfb88.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Owner of Company

Posted by a Disgruntled Employee

AUTHOR: D. Seltzer - Palmyra (United States of America)

The complaint was written by Timothy Marsh, a disgruntled employee.  It is unfortunate when a company who treated him professionally and personally very well would post something so slanderous.  Tim was always a good employee and well liked.  Sadly, his personal issues became too difficult for him to handle.  Now I would like to set the record straight, UMPA is a Better Business Bureau (BBB) accredited company with a stellar rating.  All employees and sales representatives go through a back-ground investigation prior to employment, which is a bank requirement.  We have absolutely NO annual fees as erroneously stated in the post.  Our sales representatives are contracted to sell UMPA products only and are prohibited from selling independent business ventures to our clients.  I urge you to visit a creditable web site such as the Better Business Bureau to get correct information regarding UMPA or any other business and not an unreliable open source of media such as the Rip Off Report, who extorts businesses for cash to remove posts which are unconfirmed nor true.  At least the BBB will mediate alleged complaints.  You may call our toll free number and speak to any of our staff members regarding the post.
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