After applying through my bank for merchant services, my bank referred me to ralph golson from merchant warehouse / i-payment. i then contacted ralph and after 2 weeks of applications , faxes and negoiations for a 5% hold back from my transactions for merchant services for 6 months. i received my terminal and called the number given and was asked for my merchant id that was on the side of terminal, after giving the number to the agent they asked if i was another co. i told them that that co. name was not me and they found my correct merchant id.
i then asked if the terminal would work for me and they said yes that the sticker on the terminal was an old sticker that everything was fine. so on may 8th mothers day i made sales and put them through the terminal.
three days later i checked my account and found that no transactions were deposited so i called merchant warehouse and they said i had no transactions for that day. i very calmly told them that they were incorrect and that they should check the other merchant id that was on the terminal, they did and found my transactions. the transactions were for goods sold and they instructed me to do returns through the terminal and then re program my machine and then do the sales again. i told them that i would not do anything with this terminal again that i was packing it up and returning it. at this time i got an approval with another merchant provider.
so i was instructed to speak with my sales agent ralph golson and that he would handle this prolem so i called ralph and he instructed me that there was a $350. cancellation fee. i told him that my sales for that 1 day were only $640. he said that he would see what he could do. the next day i called the customer service line and spoke with torrie and she said that she would see what she could do but that ralph had all the say in fees. but she said that she would get my transactions back for me. i called her again and asked when she would get the money in my account and she informed me that she was waiting on the cd roms of all transactions that with out them she couldnt do anything well on may 13th she told me that i would have my funds by today wed may 18th.
i called my bank this am and guess what no money. so i called the customer service again and a very rude man answered and told me that i would have to do returns to the cards through the machine to get my money, i told him that i sent the machine back. he said "well thats the only way you will get your money if you get your money" at this time we are headed to our local state attoneys office.
This company is fraudulant in its actions and indian river bank set us up with them alice from indian river bank is the one who set us up with them without checking thier credentials i hold indian river bank responsible as well as ipay, RALPH GOLDSON,
Joe
SEBASTIAN, Florida
U.S.A.
EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: “we could not do anything for you” or “you waited too long; it has been more than 60 days”.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARDIf the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember… Don't let them get away with it! Make sure they make the Rip-off Report ..
The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. And good luck… Let us know how you do!
ED Magedson – Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.™
Make sure they make the Rip-off Report!
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