• Report: #452047

Complaint Review: Leaders Merchant Services

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  • Submitted: Thursday, May 14, 2009
  • Last Posting: Saturday, June 13, 2009
  • Reported By:Fullerton California
Leaders Merchant Services
26707 W Agoura Rd. Calabasas, California 91302 U.S.A.

Leaders Merchant Services Excessive Fees, assesments, and other charges. DO NOT DO BUSINESS WITH THEM! Calabasas, California


1Author 1Consumer 1Employee/Owner

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I signed up with them 6 months ago. They seem to always have a couple fees, assesments or charges for some reason every month. I have only processed one transaction in 6 months. Today I received a letter from them stating they will charge me $129 for annual PCI compliance. I never heard of this and it's not on my contract. The letter states that I must also complete a questionnaire to determine whether I will require quarterly scanning. If I don't do the questionaire additional fees, assesments and charges could apply.

Do not do business with this company!

Tom
Fullerton, California
U.S.A.

This report was posted on Ripoff Report on 5/14/2009 9:13:10 PM and is a permanent record located here: http://www.ripoffreport.com/credit-card-processing-ach-companies/leaders-merchant-ser/leaders-merchant-services-exce-37a6y.htm.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

LEADERS has done everything possible to assist this merchant.

AUTHOR: Sarah - Camarillo (U.S.A.)

LEADERS' complaint resolution specialist Cindy Schwerdtfeger received a voicemail from this merchant on Friday May 15, 2009. Cindy had a member of our merchant services team contact the merchant on her behalf to discuss his issues. This merchant left another voicemail for Cindy Schwerdtfeger on Monday May 18th which she placed a return phone call to the merchant within 2 hours of receiving his voicemail. Cindy also sent this merchant a confirmation e-mail to clarify everything that was agreed upon in their conversation. The merchant returned her e-mail that he had received it and he was satisfied with the resolution reached by both parties. LEADERS would like to apologize to this merchant for any misunderstandings he has had with our company and would like to wish him well with his business and future endeavors.
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#2 Consumer Comment

Leaders lies, lies, steals, cheats, backpedals.....They will all rot in hell for their thievery

AUTHOR: Yemin - Coventry (U.S.A.)

Don't believe Leaders. I have gone through hell with them over the last 2 years, and have lasted this long because of the cancellation fees. Now when I finally can cancel without a fee, they charge me another $99 for another annual fee! WTF. they also charged me more fees than I care to explain. LEADERS IS THE WORST RIPOFF I HAVE ENCOUNTERED IN MY LIFE!!!!!!!!!!
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