I spoke to a Mr. Anthony Hererra in February of 2010 to set up my account. I should have known from the beginning that this company was bad when he repeatedly got my name, business name, telephone number and address wrong on my application. He rushed me into signing the papers saying that it had to get done within the hour if I wanted to get approved in time. In my haste I signed all papers and missed some of the small print (so small you need a magnifying glass to read it).
They have "fined" me for not being PCI Compliant. I faxed my cancellation (which will cost me $350 now) and they said they never received it. Jen, while laughing the whole time on the phone, said she would not cancel my account immediately as it apparently takes 30 days to push a button. What scammers.
I have had so many different charges and was told in the beginning that there would not be an annual fee. They claim there is no monthly service fee - they lied. They charge $10 for a check processing service (something I never used). They lie repeatedly. They have raised fees and charged me more in "service fees" than I actually made in sales. My company is now closing down.
This company deals in deception. They will lie to you from the very beginning and treat you like dirt on the phone. They will laugh at you and yell at you. They are the worst kind of company in the U.S.
DO NOT GET MERCHANT SERVICES FROM THESE PEOPLE. THEY ARE LIARS AND THIEVES. Save yourself a lot of grief. I have never had a company mess with me so much, it's disgusting.
All operators claim to be "supervisors": they are, Stephanie M., Alvin, and Jen. I have spoken to others but did not get their names.
