MERCHANT INDUSTRY,LLC - Clark Krimer - Owner
70-09 Austin Street
Forest Hills New York 11375
U.S.A.
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MERCHANT INDUSTRY,LLC - CLARK Krimer Owner Merchant Industry LLC, ruined my business. Be very careful and do not do business with these people. Forest Hills New York
*UPDATE Employee: Please Consider I Have Dozens of Accounts With Merchant Industry AND ALL ARE Very Satisfied Merchants!!
1Author
1Consumer
2Employee/Owner
Merchant Industry, LLC which is run by Clark Krimer in Queens New York on Austin Street, is a fraudulent and dishonest business entity. In my whole adult and professional life, I have never come across a group of people as unprofessional, unaccountable and dishonest as of until I started a business relationship with them.
The owner Clark Krimer of Merchant Industry, LLC was recently indicted for allegedly money-laundering and promoting prostitution. I found this article recently on Newsday.
Of course my story is very similar to all those who have had the unfortunate fate of doing business with these con-artists. As a small business owner everything and everyone is accounted for. I, like every other fair-minded business person, am always looking for ways to cut unnecessary costs.
Merchant Industry offered me sweetheart of a deal. They PROMISED me a certain amount of savings that could be accumulated each month. They PROMISED me rates, discounts, fee waivers and so on. They even told me that they had the authority to disengage me from the contract I had with my previous processor.
I believed them (or in my case it was a 'sales rep') and took their word and regrettably signed the service agreement. BIG MISTAKE. I tried to right this wrong by calling them and having this resolved in a rightful manner. But instead of having this sickening issue resolved in a humane manner, I was left for dead. I had never felt so small, so helpless, so humiliated, so furious.
To Merchant Industries it was as if I was the one that was trying to pull a fast one. Their customer service rep on the phone had tried to make me think that It was I who had mistake of not fully understanding the terms and agreement of the service. After all, I had signed the agreement.
Now the ball was in their hands and they could play any which way that they pleased. I was ridiculed, harassed and at one point in my conversation with a 'supervisor' named Sandy, I was actually laughed at, literally. So from entry level customer service to upper-level authority, there was no one there that had a hint of professionalism. Nobody was accountable for any lies, deceits, fraud that had occurred.
I highly recommend any other victims to such vultures like Merchant Industries to PLEASE come forward with your story and report these sinister scam artists to the Federal Trade Commission or Better Business Bureau.
Kromera21
Jericho, New York
U.S.A.
Click Here to read other Ripoff Reports on MERCHANT INDUSTRY LLC
REBUTTALS & REPLIES:
1Author
1Consumer
2Employee/Owner
Updates & Rebuttals
#1 Owner of Company
AUTHOR: Merchant Industry, LLC - Long Island City (USA)
SUBMITTED: Wednesday, November 25, 2009
POSTED: Wednesday, November 25, 2009
...this company that posted this doesnt exist. this fraud
#2 Employee
AUTHOR: IT Developer - Long Island City (United States of America)
SUBMITTED: Wednesday, March 02, 2011
POSTED: Wednesday, March 02, 2011
Well, at first this report was made intentionally to harm the company's reputation.
Who is what writing without any knowledge or information regarding to this company is big mistake.
Second, Clark Krimer is not owner of the company.
Third, the company is located in Long Island City, not in Forest Hills.
#3 Consumer Comment
AUTHOR: Anne - queens (United States of America)
SUBMITTED: Monday, May 09, 2011
POSTED: Monday, May 09, 2011
Hello, I recieved a call from a well spoken young man about a year ago, his name is Jimmy. Though i was hesistant to change processing companies, he actually read my statement and explained to me where he can lower my rates. I decided to give it a shot, we changed companies and started processing with Merchant Industry.
An employee of mine brought to my attention the "Ripoff Report", i completely freaked out, thinking the worst, i contacted jimmy who picked up right away, he asked me to give him a chance because this site has been ruining thier business due to a bitter former employee. I didnt know what to do but i didnt want to pay any early termination fee's. Im proud to say.. i have been with this company for over a year now and the service is the best. I even have Jimmy's cell phone number. If there was something i didnt understand, he once spent 40 minutes on the phone with me going over my entire bill, which actually made sense. What was promised was delivered!!!
I dont know who had what experience but I really wanted to write this because iv been waiting for some bs to happen and it never did. I dont care who had what experience, I have been an extremely satisfied customer. I have always gotten a call back, rates have been the same for a year no extra charges or hidden fee's.
Lastly, I have referred a couple of people to this company and everyone seems happy with the service and customer support as well. Thank You
#4 Individual Responds
AUTHOR: Kathy - Forest Hills (United States of America)
SUBMITTED: Friday, December 30, 2011
POSTED: Friday, December 30, 2011
In response to point #3 they indeed are now in LIC, previously they were in Forest Hills with the "front" of the operation a cellular phone dealer. The "Manager" Clark Krimer used to come in 2 hours after opening and then head on over to Mardis Gras and TGIF for a day of drinking.
#5 Employee
AUTHOR: Jeffrey of CCCPR - Ft Myers (United States of America)
SUBMITTED: Tuesday, April 10, 2012
POSTED: Wednesday, April 11, 2012
I have been working for Merchant Industry down here in Florida for awhile now. I operate a business offering there processing. To date every account I have is completely satisfied. Merchant Industry has always honored my commitments to all my merchants. They have not once overcharged, or "ripped-off" anyone of my merchants IN ANY WAY, SHAPE OR FORM! They respond to my requests in hours and are super easy to work with. Out of the 3 processors I have managed accounts for they have proven to be the best choice. Thank you for reading this. And please consider the great competition in this industry before you put a lot of faith in everything you read about all merchant providers.
Also keep in mind many times "customers" feel right when they are dead wrong! We all have learned this as business owners.