• Report: #599589

Complaint Review: Merchant One Credit Card Processing

Featured Ripoff Reports

Past Featured Reports

Ripoff Report Corporate Advocacy Program
Help support Ripoff Report. Donate today.
Ripoff Reports Legal Ads

Ripoff Report Legal Directory

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Monday, May 03, 2010
  • Posted: Monday, May 03, 2010
  • Reported By: Troy — St. Louis Missouri United States of America
Merchant One Credit Card Processing
524 Arthur Godfrey Road Suite 300 Miami Beach, Florida Internet United States of America

Merchant One Credit Card Processing Bait and switch, really bad customer service! Internet


1Author 0Consumer 0Employee/Owner

Respond to this Report

  • Respond to this report!
    What's this?
  • Also a victim?
    What's this?
  • Arbitrate
    Set The Record Straight!
  • Repair Your Reputation
    ...the right way!
    Corporate Advocacy Program
I signed with Merchant One company for low rates and (professed) Quickbooks compatibility.

After a lengthy application and compliance process, I was finally approved to accept credit cards through Merchant One. I called their tech support department for assistance in setting up the account and was given another number for their 'Quickbooks technician'. I called, left a voice mail, and waited. No return call.

I called back for customer support one week later and was told that Merchant one was NOT compatible with Quickbooks. I asked to be transferred to the cancellation dept. The person with whom I spoke told me that I indeed could use Quickbooks with Merchant One, if I created a NEW gateway account. He told me he would set up the account and get back to me. He never called back. Now I have TWO merchant accounts and TWO gateway accounts!

I called back to attempt to cancel my account AGAIN. I was sent a cancellation agreement that stated: "It is our policy at Merchant One to retain accounts as aggressively as possible, rather than to assess an early termination fee and/or deconversion fee to your account." They then went on to inform me that my cancellation fee would be $295.

There was nothing I received that specified this early termination fee. 

Since the termination fee is the same as 37 months, I'll just use their monthly account debit as a reminder to post my experiences with complaint boards such as this, and with the Florida BBB.

This report was posted on Ripoff Report on 5/3/2010 12:17:13 PM and is a permanent record located here: http://www.ripoffreport.com/credit-card-processing-ach-companies/merchant-one-credit/merchant-one-credit-card-proce-a76cb.htm.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Merchant One Credit

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Arbitrate
Remove Reports?
No! Better yet! Arbitrate to set the record straight!
Ripoff Report Verified Safe

Advertisers above have met our
strict standards for business conduct.

Ripoff Report Legal Directory