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  • Report: #506217

Report: Pivotal Payments & Lease Finance Group

Category: Credit Card Processing (ACH) Companies

Pivotal Payments & Lease Finance Group Lease Finance Group LFG, scam, organized crime, racketeering, ripoff, pivotal payments, terrible service Melville, New York

...Pivotal Payments - Standing by its Customers

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Pivotal Payments & Lease Finance Group

Phone:  1877462748
Fax:  
Pivotal Payments 200 Broadhollow Road, Suite 207, Melville, New York, 11747
Melville, New York 11747
United States of America

Submitted: Thursday, October 08, 2009

Last posting: Wednesday, October 14, 2009
Reported By

anonymous

Scarborough, Ontario
Canada
I used Pivotal Payments for about a year before I was too fed up with the lack of decent service and started to find a new provider.  I knew I would be facing a hassle and probably cancellation fees, but didn't realize what a mess it really was.

The service was terrible: total terminal outages, very slow processing, double and triple charges on my customers resulting in a lot of angry customers, 10-20 minutes on hold to speak to useless customer service reps, weeks at a time with no debit service, hour long downloads to try to fix problems and on and on.  It turned into daily headaches to use them. 

I now feel that their system of trapping us in non-cancellable leases with third party leasing companies amounts to organized crime.  Instead of having an incentive to provide good service to keep their customers, they profit more from driving us away and cashing in on all the cancellation fees. 

I had never had one problem over 10 years with my other provider, and was lured away by promise of lower fees.  Having never experienced problems, I didn't know a company could be so riddled with them.  I assumed that if they specialized in processing payments, and Visa and Mastercard was trusting them enough to allow them to be involved in thier business, it must be safe.  This was the biggest mistake in my 14 years in business. 

I'm early in the process, but I'm sure this is going to hurt my credit rating, result in endless harrassment, and generally drive me crazy.  I'm debating whether to just pay up and walk away wiser, or dig in for a long fight. 

I really feel this is a fraudulent system they have set up, trapping people like this.



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Update

Submitted: Wednesday, October 14, 2009

Posted: Wednesday, October 14, 2009

Pivotal Payments

Montreal
Canada

Pivotal Payments - Standing by its Customers

We'd like to apologize for any problems you have encountered using our service. We act quickly and do all that we can in order to help our merchants who are having problems, whether it is due to any technical issues on our side, or improper use of equipment.

Early in 2009, we identified a problem with some Hypercom terminals that resulted in occasional double-billing, and we worked swiftly in containing the problem. In fact, we now speak regularly with merchants who have been satisfied with the upgrades we issued, and we also keep an eye out for anything we can do to make it easier for merchants to accept card payments, whether it be walking through terminal installation or presenting them with lower fees. Our success is measured by our satisfied customers and we do all that we can to make them happy.

We have checked our records and currently do not have any unresolved issues with any merchants from Scarborough, Ontario using our services.

Our merchant support group has training and experience in identifying customer issues rapidly, which means less downtime for your business. Please contact us at 1-866-557-5553. We are always standing by to assist you.

Regards,

Pivotal Payments

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