Report: #678511

Complaint Review: PIVOTAL PAYMENTS

Submitted: Tuesday, January 04, 2011
Last Posting: Friday, January 07, 2011
Reported By: Business Owner — Carlsbad California USA

PIVOTAL PAYMENTS

200 Broadhollow Road, Suite 207,Melville, New York San Diego California 92008 United States of America

Phone:
Web: www.pivotalpayments.com
Category: Credit Card Processing (ACH) Companies

PIVOTAL PAYMENTS - NO RESPONSE TO BBB COMPLAINTS!!! San Diego, California

*UPDATE Employee: Pivotal Payments is trying hard to resolve customer issues

1Author 0Consumer 1Employee/Owner

Rebuttal Box | Respond!

Respond to this report!
What's this?

Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Also a victim?
What's this?

Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Arbitrate
Set The Record Straight!
Repair Your Reputation
...the right way!
Corporate Advocacy Program

Pivotal Payments doesn't even reply to BBB complaints!!! Avoid Pivotal Payments!!! See letter below from BBB.

This is in reference to your complaint against Pivotal Payments, Inc.. Your complaint was assigned ID#8394909.

Your BBB has tried to present your complaint to Pivotal Payments, Inc. in an attempt to resolve this matter to your mutual satisfaction. Unfortunately, despite our efforts, we have received no response to your complaint. We attempted to contact Pivotal Payments, Inc. through written correspondence twice on your behalf, but we must now close this matter in our files. This does not minimize the importance of your concerns, nor is it any reflection on the validity of your dispute. You may now want to pursue this matter through an alternative resource such as the Office of the Attorney General in your state to determine if there are any laws or regulations that might pertain to your situation.

Your BBB helps settle many marketplace disputes between consumers and businesses, but please understand that we are not an enforcement agency and we cannot compel a business to settle your complaint in a particular way, nor can we compel them to respond. BBB mediation is a voluntary process requiring the good faith and willing participation of both parties to a dispute.

The firm’s failure to respond to your complaint will be reflected in its BBB record. A firm’s rating will be affected by its failure to answer even one complaint. Your experience may, therefore, alert other inquirers seeking information through the BBB.

Sincerely

Marilyn Lehrer | Mediator

This report was posted on Ripoff Report on 1/4/2011 11:58:36 AM and is a permanent record located here: http://www.ripoffreport.com/credit-card-processing-ach-companies/pivotal-payments/pivotal-payments-no-respon-287f5.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on PIVOTAL PAYMENTS

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips

Report & Rebuttal

Respond to this report!

What's this?

Also a victim?

What's this?

Repair Your Reputation!

What's this?

Arbitrate

Remove Reports?
No! Better yet! Arbitrate to set the record straight!

REBUTTALS & REPLIES:

1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Employee

Pivotal Payments is trying hard to resolve customer issues

AUTHOR: Pivotal Payments - Montreal (Canada)

SUBMITTED: Friday, January 07, 2011

We are sorry to hear of your recent service experience. We kindly request that you take the time to email us at WECARE@PIVOTALPAYMENTS.COM with specifics. We will work hard to resolve all open issues to your satisfaction. We have over 300 employees dedicated to servicing our customers accounts. In 2010 we made great strides in lowering our wait times and improving our quality. We have several more enhancements scheduled for 2011 and I would enjoy hearing your reason for wanting to cancel and welcome the opportunity to prove to you that we are serious about improving the service we provide! Damian Tanenbaum Vice President of Operations.