• Report: #506425

Complaint Review: Propay

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  • Submitted: Thursday, October 08, 2009
  • Last Posting: Friday, October 09, 2009
  • Reported By: Javan — san antonio Texas U.S.A.
Propay
www.propay.com Internet United States of America

Propay propay steals from ebay sellers customers Internet


1Author 0Consumer 1Employee/Owner

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 i opened an account with propay to give my customers an alternate payment method.

as soon as my customer paid them, they "closed" the account, and did not reefund my cusotmer, ripping them off for the purchase price of the item.

looking into propay, on the front page of their website, they claim to be agents of wells fargo mbank, and metabank of south dakota.

i called wells fargo bank they said: propay is not an affiliate or agent of ours, and we never heard of them, it may be they hav an account with us, but we can;t share that information.

metabank says: we issue debit cards for propay accounts with propay's name n them, but they are not owned operated or affiliated with metabank.

this is a ver blatant rip off of people money, and personally identifying information.

 in addition they pulled a personal credit report without authorization. i guess they check the financial hralth of their inended victims to see how much thwy can steal?

This report was posted on Ripoff Report on 10/8/2009 2:30:31 PM and is a permanent record located here: http://www.ripoffreport.com/credit-card-processing-ach-companies/propay/propay-propay-steals-from-eba-c226b.htm.

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1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

ProPay Clarification

AUTHOR: Lance - Leho (USA)

The report filed on ProPay is inaccurate. This customer's account was closed simply because he doesn't meet our internal requirements for a merchant account. The criteria to have a ProPay account was too low (based on a credit based tool) and well as his feedback and DSR scores with eBay don't meet our requirements. The annual fee was refunded immediately and the customer was refunded. All parties have been made whole. The terms and conditions listed on the ProPay website under "Legal Agreements" clearly state that we are authorized to use a consumers credit score when making a decision to open a merchant account.

ProPay is sponsored by Wells Fargo to conduct merchant business and MetaBank for card issuance. 


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