Really Carlos? I have been waiting for months for a refund for the three $15 (3x$15=$45) charges on my statement for "Vital Calls" Ranny had to make to straighten out the mess your company made of my account ("someone" changed a digit in my Vital profile apparently), causing several Visa/MC card payments that processed correctly through authorize.net, mysteriously failing to credit to my bank account. When I called your customer service people (I think it was Eric), I was promised a refund, but nothing was done. Your employee Joel subsequently told me that you would not reverse these charges. After I wrote a letter, your employee John Miller then promised to reverse these charges and later changed his mind.Your president, Todd McCartney ignores letters regarding these charges sent by registered mail. Same with Scott Hugulett, he never responds to letters, and he is VP of Sales!. Your vice president, joshw@wmp.com ignores emails requesting the name of your agent for service of process. And you know, this is not the first time your company has failed to deposit moneys to my bank account. Remember the 6 AMEX transactions that disappeared into a black hole, one of which could never be recovered as the card had expired? I remember that well. Especially the conversation with Todd McCartney where his major concern was that if he refunded the missing $400 odd, he would "lose money on this account". By inference, it's OK for me to lose $400 due to your omissions? That right there sums up your "concern" for customers.
Now let's talk about PCI compliance fees. Ranny had me fill out an online survey to avoid these $99 charges when they were first announced. I did so. But you charged me anyway. I don't even see the customer's credit card info, it's all done remotely by authorize.net. You know that. While I was trying to get that sorted, your company charged me another $99, not even a year later. John Miller promised me he would work something out regarding these PCI fees. But now he has no interest in fixing the problem. He made me so mad I told him I would move my account to another merchant service provider if this was not taken care of. His response was "we will charge you a several hundred dollar cancellation fee if you do that". Is John another one of these people who share your sentiment regarding customers? I feel like I am dealing with organized crime here. How do you explain 10 (ten) card transactions, correctly processed through authorize.net, never landing in my bank account, in the 2 years I have done business with you? It's a random thing, sometimes the money shows up in my bank account, then once in a while, it doesn't, and I have no way of knowing that unless I reconcile my bank account with the authorize.net and WMP statements. Do you know what RICO stands for Carlos?
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
