Trans Tech Merchant Group
PO Box 8339, The Woodlands, TX 77387
The Woodlands Texas 77387
United States of America
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Trans Tech Merchant Group Merchants Choice Deducting money from my business account. I have never used there services. The Woodlands, Texas
*Consumer Comment: Beware of Trans Tech Merchant Group
1Author
1Consumer
0Employee/Owner
I am the owner of a small business. Trans Tech promised that they could reduce the rate that I was paying. The sales rep ordered the terminal that I was to use. Only the key pad came, after calling and being on hold, they sent me a used terminal that was out dated a looked like it was from the early 90's. After calling and holding more, then sent me a new one.
But! before I receive it, they had taken $530.00 out of my account. I called and cancelled thier services. That was in April of 2011. I never hooked thier equipment up. The deductions kept coming. $5.71, $30.00, $1.31. Then again for $30.00 on June 25, 2011.
I am now trying to get them to refund the last $30.00. They say that was for leasing the eqipment from them, that there sales rep has already picked up. As a note the sales rep did leave this company, telling me that she did not feel comftable working for a company like this.
I am taking the time out of my very busy day to write to you, as a fellow business owner. Do not get mixed up with these people. This company is a huge rip-off. They cost me money, time and lots of aggravation. If you are looking for a professional company that you can trust, IT IS NOT THIS ONE!!
If these people call and try to set an appointment with you. Just hang up. They are not in any way trustworthy.
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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Ray At Tampabay Merchant Services - Clearwater (USA)
SUBMITTED: Monday, October 31, 2011
POSTED: Monday, October 31, 2011
Beware of Trans Tech Merchant Group (TMG) and their apparent sister companies like Summit and Apex. I have worked in this industry for years and have dealt with many companies. The customer service is poor. Should you need to call them you will waste a lot of time on the phone holding. When you send in a cancelation request never assume they have it always follow up with a phone call. They may claim “we do not have a record of receiving it.” The after they admit they have it, it will take 30 days to process. This just gives them another month to charge you another monthly and minimum fee. The contacts are written so that not matter what rates you sign for in the initial
agreement they can add any fee without any recourse unless you want to cancel, but then you will need to pay a termination fee. If you sign up for PIN Based debit service it is a separate service and a different cancelation fee. They lease equipment which is an expensive way to acquire equipment. In fact all credit card equipment leases I have read, you never own the equipment until you have fulfilled all payments, but then you need to buy the equipment for the residual value. Not smart! The processing rates they charge are average at best. If you are a business owner that has been burned by TMG, flight them by complaining to local and state consumer agency. If they get away with it they will continue harming others. Ray with Tampa Bay Merchant Services
