i once had this 3-1 "monitoring" (as useless as anything), i cancelled it because of its lack of desired serivices. i noticed later that my records with them had been "locked", which forced me to buy the service one more time to unlock my records, the same day I called them and they told me:
" do not worry, your records have been unlocked, we will cancel your account, and return your 14.xx dollars back to your credit card".
a month went by and i noticed that they had withdrawn yet one more time out of my Citi, i was enraged by then and they re-assured me this time they would return my 29.xx dollars the next day.
one week went by and no returns from them.....i called them one more time they told they "escalate" to their billing and they return my money.....I am still waiting for my return, they simply lied and lied just like that
i would not recommend this rip-off service to anyone.
maynor
las vegas, Nevada
U.S.A.