Donald,
This is Christopher Swift from NoblePay.
I'm not sure exactly who you are or your company is and I find it shocking that this site allows accusations to be thrown around without validating them first.
If you look at all of our marketing materials in particular on the photography forums we serve I can assure you we never promote a rate of 1.29% so there's no way in the world I would have offered you such a rate.
If you review the agreement you signed you'd see that all processors have the same costs issued to them from the card associations.
In fact in the agreement you signed you'd see all of rates and fees clearly outlined in the schedule of fees section so there's nothing hidden or misleading whatsoever with a NoblePay account.
You would have seen the rate you were quoted as well as where the rate can fall to a non qualified tier.
The only way a card would have fallen between 3 to 4% is if you collected a business card or if you didn't enter the proper information required to keep the card in qualification such as the billing address or zip code.
If that data isn't entered the card will downgrade to a non qualified tier which is what I presume could have happened if you were paying higher then expected rates.
FYI, this will happen with every processor in the United States.
As far as chargebacks go, the banks always take the side of the consumer and the burden of proof is on you the merchant to proof that service was rendered via a chargeback dispute investigation conducted by the card associations NOT NoblePay.
I have never once lied or deceived a merchant in my 14 years and take great offense to these accusations.
I stand by my company many positive referrals if you' like.
our customer support line is 888-888-4009 and its always answered round the clock.
I'm not hard to find either - just call (((ROR redacted))) ext. 301 or by email at (((ROR redacted))).
If you email me I'll even supply my personal cell phone number
I don't lock my clients into contracts because I don't have hidden fees and if I did they'd cancel on all the time
Respectfully,
-Chris
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.