• Report: #731949

Complaint Review: Pivotal Payments

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  • Submitted: Sunday, May 22, 2011
  • Posted: Sunday, May 22, 2011
  • Reported By: A small North Carolina LLC — North Carolina United States of America
Pivotal Payments
Montreal Canada Melburne New York United States of America

Pivotal Payments Held MY hard earned money for two week then stole $1,700 from my bank account after I cancelled. Melburne, New York


1Author 0Consumer 0Employee/Owner

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Two men came into my business promising the world and no early termination fee. That's when the nightmare began.
A month into doing business with Pivotal held ALL of our earnings for two weeks. It took 2 days to reach a manager in. The acting was horrible by the way, "Oh, you just missed her."  "OOps, now she is in a meeting as she stood right there" I know this because she promply got on the phone when I screamed I was cancelling right then and there. They will keep you hanging to collect more interest is my guess.  I asked how much interest they were collecting as all of my payroll, suppliers, and taxes bounced and fees occured. They did not collect interest...my bank was just fickle was their reply! WHAT? My bank does not want to collect money, you have GOT to be KIDDING me.
That was it. I called my rep Daniel and he assured me that there was not an EARLY CANCELLATION FEE. I contacted Customer Service to receive the proper cancellation paperwork to fax and asked once again, No, no early cancellation fee.
FINALLY FREE? WRONG! Yesterday, two month after cancelling, Pivotal Payments stole $1700.11 from my bank account. They call it LIQUIDATED DAMAGES. I cancelled the contract which means cancelled their right to my bank account. The bank and the Atty General is next on my list.
THEY NEED TO BE STOPPED!

This report was posted on Ripoff Report on 5/22/2011 12:06:07 PM and is a permanent record located here: http://www.ripoffreport.com/credit-card-processing-companies/pivotal-payments/pivotal-payments-held-my-hard-676aa.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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