Report: #831397

Complaint Review: Prodigy Payment Systems

Submitted: Monday, January 30, 2012
Last Posting: Monday, January 30, 2012
Reported By: Hyzers — Grand Rapids Michigan United States of America

Prodigy Payment Systems

4150 Lake Michigan Dr NW Addison Texas 75001 United States of America

Phone: 888 247 6504
Web:
Category: Credit Card Processing Companies

Prodigy Payment Systems Lying frauds. Won't pay me the cancellation fee of previous company despite multiple promises Addison, Texas

1Author 0Consumer 1Employee/Owner

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Notice to consumers: Do NOT do business with this fraudulent company. You will regret it. Besides FORCING you to lease their machines, you will be lied to by multiple people.

Throughout the entire process of changing from a previous credit card company, multiple representatives of Prodigy told me to not worry about the cancellation fee from said previous company because Prodigy supposedly covers it.

So I do exactly what they tell me to do by faxing over my final merchant statement and bank report which shows the money deducted from my business account. "Checks go out Tuesday" I was told. A week passes and I don't get any mail from them.

I call back the second time and they say they never got the fax. Fine, I'll resend it. Another week goes by and no mail from Prodigy. What a surprise.

Finally I call them for the 3rd time and at first they tell me I didn't send the right forms, even though I sent exactly what they asked for. Then it became an issue of how much the cancellation fee from my previous company was. (Close to $3000). They then tell me they will only be able to reimburse me $450. NOWHERE ON MY CONTRACT DOES IT SAY THEY WILL ONLY PAYOUT $450 for a cancellation fee, not to mention MULTIPLE REPS FOR PRODIGY TOLD ME THEY WOULD REIMBURSE ME.

Simply put, they are liars and thieves and I'm planning on taking them to court.

This report was posted on Ripoff Report on 1/30/2012 5:23:17 PM and is a permanent record located here: http://www.ripoffreport.com/credit-card-processing-companies/prodigy-payment-syst/prodigy-payment-systems-lying-77a1f.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Employee

OUR CUSTOMER SERVICE COMMITMENT

AUTHOR: Prodigy payment systems - Richardson (U.S.A.)

SUBMITTED: Monday, February 06, 2012

Prodigy Payment Systems takes pride in providing excellent customer service and an ethical sales approach. We strive for complete customer satisfaction in our day-to-day interactions and in our overall customer relationships. We provide services for tens of thousands of relationships every day and although we try, some of our customers are not completely satisfied with every decision.

We are committed, however, to working with our customers and all independent sales representatives to resolve any and all concerns. We cannot, however, address issues that are not brought to our attention. Anonymous blogs and comments on the internet are difficult to address due to the lack of information and the indirect communication style employed. Therefore, if you have any questions or concerns we ask you to please contact our Customer Resolution Team and allow us an opportunity to address your issues by calling us directly at 888-247-6510 or cs@prodigypay.com.

Please help us improve our communication on all levels by calling us immediately if you have any concerns whatsoever. If you have already tried to address your concerns and did not get the result you had hoped for, please call us ONE more time. OUR COMMITMENT to you is to LISTEN to you and make every effort to favorably resolve your situation, whether you are a merchant or an independent sales representative. Your concerns are OUR concerns.

Prodigy Payment Systems
Executive Management Team