• Report: #521228

Complaint Review: Sterling Payment Technologies

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  • Submitted: Sunday, November 08, 2009
  • Last Posting: Thursday, June 24, 2010
  • Reported By: mark — colorado springs Colorado United States of America
Sterling Payment Technologies
P.O. Box 20427 tampa Florida 33622 United States of America

Sterling Payment Technologies Excessive, hidden termination fees tampa, Florida

*UPDATE Employee ..inside information: Read Your Contract Carefully- This is a false claim


1Author 0Consumer 1Employee/Owner

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I had a seasonal merchant services acct with Sterling Payment Technologies of Tampa FL for three years (inactive mid-April through mid-Jan).  They routinely charged me annual security fees which were not specified in our contract and when the fee reached $80 @ year I cancelled my contract.  These fees were deducted automatically from my bank acct even though my merchant services acct was inactive (between tax seasons). 

It became utterly impossible to budget my monthly costs while doing business with this unscrupulous firm.  I forwarded, via fax, a signed termination notice and specifically withdrew any right to automatically debit any sums from my bank acct.  Nevertheless Sterling thereafter authomatically withdrew, without notice of any kind, a termination fee of $395 from my account.  This fee was also never specified in our contract, was imposed without prior or subsequent notice.  But for my bank stmt I'd never know what had happened.

DON'T DO BUSINESS with these people.  You will regret it.

This report was posted on Ripoff Report on 11/8/2009 1:31:27 PM and is a permanent record located here: http://www.ripoffreport.com/credit-card-processing-companies/sterling-payment-tec/sterling-payment-technologies-ed6fd.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Read Your Contract Carefully- This is a false claim

AUTHOR: Kristen Herrick - Tampa (United States of America)

SUBMITTED: Thursday, June 24, 2010

Unfortunately, It is not fair that you made this accusations because you did NOT read your contract because you would have been aware of the season fees and early termination fees.

On page 2 of your contract in 9 point font in the section titled 12. TERM, TERMINATION AND INACTIVITY it clearly states that “In the event this Agreement is terminated by Merchant in violation of any of the terms of this Agreement, in addition to any other remedies available to Processor, Merchant shall pay to Processor a fee of Three Hundred Ninety-Five dollars ($395)” . So when you stated that this is a hidden fee you are incorrect how does this qualify as hidden?

In addition, you mentioned seasonal fees that you where un aware of but again if you read your contract also on page 2 it in 9 point font in the section titled 14. SEASONAL MERCHANTS it states, “When Merchant is placed into an inactive seasonal status merchant may incur monthly fees.” So another false statement on your behalf.

It is important as a business owner to read the terms of all agreements you are entering into. This agreement happens to be only 3 pages long if you would have read this their would be no surprises. However, it is not fair for you to file a claim that states “Hidden Fees” when by no means was anything hidden. My advice to you is all contract have terms if you do not have the time to read have a lawyer do so if not you will be filing claims like this the rest of your life.


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