• Report: #760779

Complaint Review: Total Merchant Services

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  • Submitted: Thursday, August 04, 2011
  • Posted: Thursday, August 04, 2011
  • Reported By: Gail — Hazelwood Missouri United States of America
Total Merchant Services
255 Gold Rivers Ct., Basalt, CO 81621 Basalt Colorado 81621 United States of America

Total Merchant Services I have been using this company for my credit/debit processing for my business for over 3 years. Recently a representative came in to my business and told me the company would like to reduce my rates/ Basalt, Colorado


1Author 0Consumer 0Employee/Owner

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This company had a representative come in to my business and he proceeded to tell me that they would like to give me a better fee/rate for my credit/debit processing which I have with their company.
I explained to him that my contract was up in December and I did not want to lock myself into a new contract until I checked out other companies.  He said that was fine and all they wanted to do was give me a better rate.  Then I received 2 forms in the mail with 2 new account numbers - I immediately called and informed the young lady I talked to what had happened.  She said she would delete these 2 accounts.  Then while I was out of town, my daughter received an e-mail requesting equipment return.  We had not received any equipment and only had our original equipment.  They proceeded to tell her this was equipment from my salon that I had closed in November 2009 which I had returned the equipment at that time.  I find it very convenient that all of a sudden after this gentleman came in and scammed me and got caught that they are now saying that equipment from 2 years ago was never returned.  They also proceeded to debit my current business for $500 (the amount for the equipment from the other business).  This business has no connection with that business so I don't understand how they can do that.  I am more than livid!!

This report was posted on Ripoff Report on 8/4/2011 9:06:35 AM and is a permanent record located here: http://www.ripoffreport.com/credit-card-processing-companies/total-merchant-servi/total-merchant-services-i-hav-1cc57.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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