Report: #765356

Complaint Review: TOTAL MERCHANT SERVICES

Submitted: Monday, August 15, 2011
Last Posting: Wednesday, January 04, 2012
Reported By: Mitch — wahsington District of Columbia United States of America

TOTAL MERCHANT SERVICES

Internet United States of America

Phone:
Web: www.totalmerchantservices.com/
Category: Credit Card Processing Companies

TOTAL MERCHANT SERVICES Unwilling to Cancel Your Service - Do NOT do business with these thieves Internet

*General Comment: Complaintant is mistaken

1Author 1Consumer 0Employee/Owner

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These people refused to cancel the monthly service fee after repeated attempts. They would cancel it for several months & then start it back up - even at one point sending a collection agency to call. They could not even verify they were taking their own debits out of my account. Had to send them my own copy of my bank statement. I have never seen such stupidity & incompetence in an organization. Do not do business with this company. Total Merchants is a total ripoff.

This report was posted on Ripoff Report on 8/15/2011 10:54:02 AM and is a permanent record located here: http://www.ripoffreport.com/credit-card-processing-companies/total-merchant-servi/total-merchant-services-unwil-0f1c9.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 1Consumer 0Employee/Owner

Updates & Rebuttals

#1 Consumer Comment

Complaintant is mistaken

AUTHOR: Cunningham - Winter Park (U.S.A.)

SUBMITTED: Wednesday, January 04, 2012

Most merchans love to complain or assume something is unfair.

My husband and I have over 200 merchants with Total Merchant Services and not one merchant that cancelled had problems cancelling their acct. in fact customer service bends over backwards to make sure the merchant is taken care of.

The merchant problem is not with TMS but most likely the rep that signed them on with Total. The rep is notified by email that the merchant is cancelling. The rep should then call the merchant and if there is a fee to cancel can they discuss. The rep has the option to waive the fee. The merchant will be charged any fees that have to do with processing credit cards through the cancellation date.

FYI: most merchants do not read agreements, contracts, notices on their monthly statements and then they want to complain.

I know because I was the owner of 3 retail businesses. Now I am also in merchant services and have worked with the biggest processors for 17 years. I see the complaint and view it from both sides of the counter. There are still businesses in my family and I can tell you they do not read their merchant statements because they call me.
Most of the complaints I have from merchants are easily resolved and are issues related to ignoring an eamil from the processor or email from me and some never open their statements from their processor.
Once again follow through from the rep and merchant awareness are the missing pieces. I always tell merchants your are responsible to a certain point in most matters.

Been there done that