Alpha Card Services
6445 Frankford Avenue, Suite 2
Philadelphia Pennsylvania 19115
U.S.A.
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Alpha Card Services ripoff, thieves, liars, ruthless, Philadelphia Pennsylvania
2Author
0Consumer
1Employee/Owner
My husband and I were going to open up a business; a reptile store to be exact. Long story short, we ran out of money and could not open our doors.
We had signed a contract with Alpha Card Service (for credit/debit card payments from customers)that was a month to month contract and could be cancelled at anytime.
When we called to cancel, we were told where to return the equipment to; which we did the very next day. Weeks went by and I heard nothing from these people - so I thought all was well.
Until all of a sudden one day I have all of these bounce check charges and & numerous foreign charges on my account. I called my bank and found out who these charges were from.........none other than Alpha Card Services..........so, I had to pay $15 per check/debit stop - only to still somehow still hit my account -- only this time under another name!
I've called numerous times only to be hung up on or told off by their very so rude office staff, which by the way would not let me speak to a manager and I was threatened by the same! Still to this day, they've had their equipment back for some time now, but not only do I not have any of my money back, but as of last week, I was still being billed!!!!
John & tessa
Ozark, Missouri
U.S.A.
Click Here to read other Ripoff Reports on Alpha Card Services
REBUTTALS & REPLIES:
2Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Update By Author
AUTHOR: John & tessa - Ozark (U.S.A.)
SUBMITTED: Tuesday, October 18, 2005
POSTED: Tuesday, October 18, 2005
Days have gone by yet again with MANY phone calls concerning my money that is due and owed to me - what do I get from their end? Excuses, excuses, excuses..........the check is in the mail.......it got returned to us...........we were off 3 out of 5 days last week, let me check into it...........the check is supposed to be cut today!
How many times do I have to call, how many "reasons" why I don't have my money do I have to listen to, & most of all - how long do I have to wait for my OWN money to be returned to me?
This company acts in a very UNPROFESSIONAL manner and I suggest and hope that anyone in the future doing business with them, please think twice - DON'T!!
#2 Employee
AUTHOR: Robert Heinrich - Huntingdon Valley (U.S.A.)
SUBMITTED: Sunday, October 07, 2007
POSTED: Sunday, October 07, 2007
on 7/14/2005, Tessa called to close the merchant account because the business never opened and stating, " My husband opened the merchant account under her name and that he signed her name on the contract." Customer service informed her that a copy of her driver's license was provided with the merchant application and the signature on the drivers license matched the signature on the merchant contract but if she wanted to cancel her contract with Alpha Card Services, we would need a cancellation letter that is signed by her. We also informed her we would need her to ship back the free terminal that was provided when she opened her merchant account.
on 7/18/2005, Alpha Card Services received the free terminal back from Tessa but still have not received a cancellation letter. We called Tessa and asked her for the cancellation letter; she responded, " I will take care of it and quit bugging me" and then hung up on customer service.
on 8/19, Tessa called to complain she was still being charged for her merchant account, Customer Services again explianed we would need a signed letter by Tessa stating she wants to close her account and we would close her account immediately. Again, she hang up on customer service.
on 12/12/2005, we received the cancellation letter and refunded the merchant $69.50. We did not charge the merchant a $295 early termination fee which the merchant agreed to when she signed the merchant contract.
