• Report: #486561

Complaint Review: American Express

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  • Submitted: Friday, August 28, 2009
  • Last Posting: Saturday, December 26, 2009
  • Reported By: Unhappy — Calistoga California USA
American Express
WWW.AMX.com Los Angeles California United States of America

American Express AMX Rep admitted profiling for intrest and fee rates Los Angeles, California

*Consumer Comment: They do profile but not race sex religion


1Author 1Consumer 0Employee/Owner

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I just got off the phone with a "supervisor" from AMX. I was told that customers were profiled for the rates they where being charged. This person refued to give their name, but apperantly screwed up, giving me this information. I was being recorded by them, I was told this when I asked them. When I told them I was recording them they ask me to stop and would no longer answer my questions or give me their name. I asked if profile was done by race, finical ability and residence location. They would not answer directly, but indicated this may be the case. They have alot to hide.

This report was posted on Ripoff Report on 8/28/2009 10:34:30 AM and is a permanent record located here: http://www.ripoffreport.com/credit-debt-services/american-express/american-express-amx-rep-admit-fce8f.htm.

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#1 Consumer Comment

They do profile but not race sex religion

AUTHOR: B Miller - Tucson (United States of America)

SUBMITTED: Saturday, December 26, 2009

They profile customers by their payment history, spending habits, tenure amongst other factors that are related to the lending of credit.  The reason they stopped giving you info when you stated that you were recording is because it is their policy to do so as soon as you indicate a call is recorded.  You say they have something to hide, they may beleive you are trying to get them to say something to put them in a liable position which is of course quite obviously your intention if it was not to trick the supervisor into "agreeing" with you or releasing information that would support your assumption.  How pretell did they indicate this may be the case?
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