• Report: #537140

Complaint Review: American Express

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  • Submitted: Thursday, December 10, 2009
  • Last Posting: Saturday, December 26, 2009
  • Reported By: Anita — Bloomingdale Illinois United States of America
American Express
Internet United States of America

American Express raised intrest rates without informing me and with no reason Internet

*Consumer Comment: Amex recieved no bail out


6Author 11Consumer 0Employee/Owner

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American Express raised my rate from 10.25% to 17.25% with out an opt out option or with no notice.  I have good credit, have never paid them or any of my other cards late and I have good credit!!!  They raised it for NO REASON and didn't give me an out!!!  This should be illegal now not in a few weeks or months!!!

This report was posted on Ripoff Report on 12/10/2009 9:45:51 AM and is a permanent record located here: http://www.ripoffreport.com/credit-debt-services/american-express/american-express-raised-intre-66525.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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6Author 11Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Wrong

AUTHOR: Chuck Finley - (United States of America)

All companies mail out a letter 45 days in advance, it is the post office responsibility to get you that information. If your going to be upset at someone be mad at the mail service.

They don't just raise the interest rates for no reason, they increase it because you had something reporting poorly on your credit or because they were doing a change to their terms which is complete legal.

I would try getting a free credit report from one of the three credit bureaus and I would call American Express and see why they increased it.

If there was something on your credit report and it was an incorrect reporting you can fix that with Amex and get the interest rate fixed.  

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#2 Update By Author

legal

AUTHOR: grrrrrr - Bloomingdale (United States of America)

My credit report is great and score above 700...  Slavery was legal once too, and that doesn't make it right or fair

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#3 Consumer Comment

Slavery, REALLY?!

AUTHOR: Chuck Finley - (United States of America)

Then you have a bad payment history with them or you have high balances on this or other cards!

Did you seriously compare Slavery to your credit card company increasing your APR?!? Your a horrible human!

They did something completely within their rights and those terms they gave you when you got the card say exactly that.

PS. You being able to speak or give your opinion should be illegal! Who seriously compares interest rate increase to slavery! SERIOUSLY GET A CLUE!

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#4 Update By Author

um no

AUTHOR: grrrrrr - Bloomingdale (United States of America)

What I'm saying is because it is legal doesn't make it right... I'm sure you are bright enough to catch that.  If we just followed what is legal and didn't question if it was right or fair, we would be in a different place right now.

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#5 Consumer Comment

Grow up

AUTHOR: Chuck Finley - (United States of America)

It is COMPLETELY legal and they would have told you a reason. Don't be stupid, like I said in another post just like this they don't just have a customer dart board that who the dart lands on they get an increase.

You either have high balances on this or other cards, missed payments, or you aren't telling the truth about your credit score. You were OBVIOUSLY a risk to the company and that's why they increased your rate.

Stop going online to bitch about something that is your fault and stop trying to shrug off the responsibility and put it on the company. It is your fault END OF STORY!

Grow up and stop acting like a child. If you want to know why a company did something going online to complain is obviously not the answer call the damn company and find out why they increased your interest rate. AND SERIOUSLY IT WAS 7% FOR GOD SAKES! YOU ALWAYS GET AN OPTION TO OPT OUT EVEN IF YOU DIDN'T RECEIVE NOTIFICATION CALL THE DAMN COMPANY!

Just so you know if you opt out of changes they close your account. So either accept the 7% increase or call American Express and tell them you didn't receive anything and that you want to opt out of the changes.

You did not get ripped off as much as you want to say you were! There was no rip off.

PS. I read your post to many people and they all said the same thing, you were trying to compare Slavery to APR Increases. Own up to it.

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#6 Update By Author

I'm sure they will be there for you

AUTHOR: - (USA)

Nothing has changed on my credit report since I got the American Express card, I have to reason to lie to you I've never even paid a day late to them or any other card I have.  Google American Express raising rates and you will see how many people they have done this to without notice, fair reason, or an opt out option at their current rate.

It may be legal, but again, because it is legal does not make it right, they probably found some loophole, after all, that is what big business does, finds ways to "legally" screw you. 

I'm sure the credit card company's will have your back the way you have theirs when you need them, you should Google that too and see who is there when your cash flow runs dry, I'm betting it's not your credit card company....

I'm thinking you haven't looked at your credit card statements recently and noticed the changes, or you've screwed your credit so bad, you think you deserve the rate hikes?  Or you have no idea what Americans are going through because your so rich you don't care...  I may be able to pay off my card and shut it off, most people are not as lucky, and these rate hikes are going to put them in a financial downward spiral but hey, it's legal right, so who cares?

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#7 Consumer Comment

Industry Trend

AUTHOR: JAFO - Atlanta (USA)

It is, unfortunately, a trend in the CC industry right now to rate-jack everyone they can.  I have had several cards with credit limit decreases and/or interest rate increases.  I have no credit problems at all.  The CC companies are trying to get ahead of changes coming next year that Congress has put into law.  It has nothing to do with your credit score, payment history, or balances.  It is simply them getting ahead of the game.  Lots of people with no problems, including myself, are being hit with it.  It is, until the new legislation goes into law next year, perfectly legal.  Right?  Morally and ethically no.  From a business standpoint, yes.  As long as you don't carry balances, you'll be fine. 

There probably was notice sent too, probably buried in their annual TOS notice they sent.  It may be too late now.  Just do what you want, cancel the card or keep it.

Good luck.

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#8 Update By Author

They just admitted it

AUTHOR: - (USA)

By the way, I just called them and they said it was not my credit in any way, it was happening across the board "because of the economy" So my tax money bailed them out and now they rob me of more money... If that's not a rip off, what is?

So stop calling names and getting so angry, it does not become you, it makes you look like an uneducated dim wit that sees things with blinders on, and I'm sure you don't want to portray yourself that way. 

Credit card company's are raising rates for no reason to take our money before the new laws take into effect that try to protect the consumer, my credit had nothing to do with it, and they just admitted it....

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#9 Consumer Comment

Good for you

AUTHOR: Chuck Finley - (United States of America)

You totally got me! They didn't increase your APR because of something on your credit report but because they either don't care if you close your account or they think your dumb enough to let it happen.

By the way when you tell someone that it makes them seem like "an uneducated dim wit" I would first make sure that I am spelling dimwit correctly. There is no space.

Did you really say that I was a dimwit for calling you names but in that response call me a name? What does that say for you?




I hope you enjoy your FANCY NEW interest rate!





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#10 Consumer Comment

Funny you should ask.

AUTHOR: Flynrider - Phoeix (U.S.A.)

"By the way, I just called them and they said it was not my credit in any way, it was happening across the board "because of the economy" So my tax money bailed them out and now they rob me of more money... If that's not a rip off, what is?"

  Let's see, since it was YOUR tax money that bailed them out, they had to figure out a way to pay YOU, the taxpayer, back.  The tab also included about 70 million in interest and dividends above the amount that YOU lent them.

  As Amex is in the credit card business, it would seem that the logical way to repay YOU the taxpayer is to increase the interest rates on their cardholders.  Oh wait, that would be YOU too, wouldn't it?

  Pardon the sarcasm, but I find it amusing that people are indignant that their money was used to bail out a financial institution and that the institution is now charging their customers more money.    Where did they think the money was going to come from?


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#11 Consumer Comment

Dear Author

AUTHOR: Chuck Finley - (United States of America)

Anita -

I will take your no response as you really saying:

"Hey Chuck,

You were absolutely right in everything you said and I was wrong to ever question your answers. In the future I will know call the company first instead of going online and complaining about something completely legitimate."
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#12 Update By Author

Your right Chuck

AUTHOR: - (USA)

Your right Chuck what they did was legal but unfair.. I will from now on let the laws rule my life and never question the fairness of them... I am robot...

Your right Chuck their answer of "they had to raise everyone's rates and it's not your fault we just decided we had to do it" is a valid and fair reason, I will now go jump off a bridge, because everyone is doing it, and I can, so it's okay.

Thank you Chuck for helping me see the light.

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#13 Consumer Comment

Calm it down really

AUTHOR: Chuck Finley - (United States of America)

You really enjoy those extremes don't you, first slavery and now your going to jump off a bridge. Tone it down a notch please and thank you.

This isn't the suicide hot line.

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#14 Consumer Comment

They did send notices

AUTHOR: B Miller - Tucson (United States of America)

American express did send notices in August stating that the changes would go through in november.  The opt out rule applies to default rates, if you miss a payment or two and your account is about to go to a penalty rate that's usually around 29% or so, you can opt to cancel your card with the credit card company and pay off your remaining balance at the original rate you agreed to.  You may not agree to their reasons but they did indicate it was due to cost of business, economy etc....  All the card companies sent out similar letters.  Hell my GE card charges me a finance charge just for having the card now.  A minimum of $1.50 a month.  The Amex card still does not charge any interest if you pay your bill off in full each month.
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#15 Consumer Comment

They did send notices

AUTHOR: B Miller - Tucson (United States of America)

American express did send notices in August stating that the changes would go through in november.  The opt out rule applies to default rates, if you miss a payment or two and your account is about to go to a penalty rate that's usually around 29% or so.  This will prompt the letter that's sent out 45 days prior to the penalty APR change and this letter gives you an opt out option if you'd like, you can opt to cancel your card with the credit card company and pay off your remaining balance at the original rate you agreed to.  You may not agree to their reasons but they did indicate it was due to cost of business, economy etc....  All the card companies sent out similar letters.  Hell my GE card charges me a finance charge just for having the card now.  A minimum of $1.50 a month.  The Amex card still does not charge any interest if you pay your bill off in full each month.
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#16 Consumer Comment

Amex recieved no bail out

AUTHOR: B Miller - Tucson (United States of America)

American Express did not receive a bail out, they did not need it.  In fact they started their own bank at the time everyone was getting bail outs.  Yes they admitted that everyone across the board was getting an increase, because as per the terms and conditions of the agreement, they reserve the right to increase the interest rate.  They sent out form letters in August and again in October informing everyone of the changes.  And don't give us this crap about it's legal but it's no right.  Business isn't fair, changes have to be made in order to remain a viable company from time to time, you always have the option of not continuing business with them.  I don't expect them to help me out if my cash flow is gone, our relationship is business related.  I get what I want when I don't have the money to pay for it, and the card allows me to get it right then.  If I'm able to pay the whole thing off by the due date I get no interest rate.  If I have to revolve a balance, I am assessed the finance charge for the privilage of getting something I had no money for at the time of the transaction.  If I can't pay them the minimum of $15, why should they be obligated to let me skate?  That's certainly not in the contract.  What is in the contract is an explination of what will happen and that they can increase or decrease interest rates.
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