Applied Bank Didn't cancel application as promised Wilmington, Delaware

Applied Bank is a joke!!! I applied for one of their secure cards and gave them my checking account and routing number for payment, but decided to cancel my application thanks to the horrendous reviews I was reading about them online. Anyways, the next day they opened (Monday), I spoke to one of their ghetto call reps. (Alexcia) who told me it would be cancelled, yet they (Applied Bank) still took money out of my bank account two days later. I filed a complaint with the Federal Trade Comission and would urge everyone to do the same. I'm curretly working with my bank to have the funds restored. Oh, and each time I called Applied Bank to complain about the error, I got a looped message that kept saying their lines were busy and that I would be on hold for 5 minuteds. Roughly 25 minutes later, I got through. Thanks to the french woman with an accent. I'm sure she had no idea what I was talking about!!