Search google Suze Orman CCCS video on this company. CCCS is same as MMI. When the credit card company (B of A) reneged on the promise of a fixed rate and jacked up my interest, I had no choice but to look for alternatives. I was so mad at how B of A could not get their story right and I have never been late on payments, not once, not EVER ! I finally found out about MMI and did alot of research before deciding on them. I was worried because my DTI (debt-to-income) was not very good. I was unable to go credit union because of DTI, so still needed help and quick.
I AM DELIGHTED BECAUSE NOT ONLY IS MY CREDIT REPORT UNHURT, THEY PUT ME ON A FIXED 5% and I will have it paid in just 4 years (vs 12 yrs it would of been)
There probably would not be any complaints with MMI if you do these guidelines and write them down:
#1 rule they do not emphasize enough: You need to provide a 3 week window between the time of your due date for MMI and the due date for the debtors. Phone each and arrange this. By doing this, you will not be late, especially if you have it automatically debited. (check online and make sure of postings)
#2 They tell you not to open any other lines of credit. Not a car, not anything.
#3 Ask MMI when you can close account and that you do it, not them. Then make sure you tell the credit card company to file that YOU personally have closed your account with them, not anyone else. There is no problem on credit report if a customer has closed their own account.
There is some people online making false reports such as saying they don't want you to contact your debtors. This is not true. I am still getting my statements from my debtor AND MMI. MMI has been very helpful even with their call center being flooded. Why? Because of the credit card companies being, in my opinion, cruel.