SPECIAL UPDATE: Freedom Debt Relief remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. Freedom Debt Relief is truly dedicated to making sure ALL customers are happy with their coverage. Freedom Debt Relief continues to show customer service is of the utmost importance and they currently have no complaints!
To date, Freedom Debt Relief has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. Freedom Debt Relief proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business.
Over time and since becoming a member, Freedom Debt Relief has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that Freedom Debt Relief is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Freedom Debt Relief remains committed to customer satisfaction and gets our top Verified Safe endorsement.
Rip-off Report Investigation:Editor's UPDATE: Positive Rating and Recognition has been given to Freedom Debt Relief for its Commitment to Excellence in customer service.
Rip-off Report's investigation of Freedom Debt Relief (FDR) uncovers continuous commitment to ongoing improvements in customer service with the goal of total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns. FDR's primary concern is to get their clients debt free in 2-3 years with the best possible client experience.
Freedom Debt Relief's CEO stated "We understand that the only way to grow as a company is by recognizing that we can and should get better every day and then committing the resources necessary to achieve excellence". He then added, "We have a terrific business committed to excellence but we also know that we have made mistakes, all businesses do, but it's how we react to those mistake and fix them that makes us a better company ".
As a sign of their commitment, Freedom Debt Relief recently conducted a customer and employee survey with a the commitment to continual improvement and customer service excellence. As a result of this survey Freedom Debt Relief has implemented new processes centered around a superior customer experience. An executive told Rip-off Report that Freedom Debt Relief's corporate mantra is “clients first, employees second and profits third … if you take care of the first two the third will follow”.
Rip-off Report has confirmed that Freedom Debt Relief's approach to business includes company-wide quality assurance initiatives. The result of which, leads to continual dedication to client focused processes, customer outcomes and employee relations. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards client satisfaction. Rip-off Report also learned the company has won an award as “Best Places to Work” in its market in addition to a prestigious award by Ernst & Young as “Entrepreneurs of the Year” in northern California.
A senior Freedom Debt Relief executive commented "We're at a time in our country's history where the average American family is saving less than $450 per year and has a mountain of debt compounding at very high rates. We do our very best to get our clients out of debt and have a track record of settling debt for 49% of what is owed … but this is not a silver bullet, there are no free lunches". Rip-off Report feels it should comment that when a consumer assumes credit card debt it can often become a very difficult process keep up with interest and to pay back the full principal owed. In addition there are the aggressive collector calls and stress. In the business that Freedom Debt Relief operates they understand the pain associated with unsecured debt spiraling out of control and they have built a team around reducing that pain to the extent it is possible
It is our opinion that individuals experiencing financial difficulty can feel confident in the fact that Freedom Debt Relief has worked with thousands of customers and has successfully settled tens of thousands of accounts. FDR has over 450 employees dedicated to providing the best possible customer service and client outcome.
FDR recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation FDR has made organizational changes allowing their clients a more streamlined approach to problem resolution and a total overall commitment to customer experience.
In summary, after our investigation, which included discussions with Freedom Debt Relief Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read more about FDR – Freeodm Debt Relief's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Freedom Debt Relief Gave Away $1200 for nothing. San Mateo California
I started with Freedom Debt Relief in June thnkiing that they were a great company to be able to work on getting my credit cards paid at 40% of the original balance. I wasn't in trouble or behind but I had a good sized IRS bill to pay by August, so I thought this would be a great opportunity. I had a call from another company like them and the guy called me every day and kept pressuring me to use his program and became quite aggressive.
After that, I had many conversations with their staff who convinced me that their program was a quality and legal program. I realize now that I should have realized that if they were going to take their fee up front then their intention wasn't my best interest. it was theirs. They received $1300 of my money and once the fee was fully paid they said I was free to quit the program at any time.
This was after I had gotten very upset with them for losing my information and not giving me correct information when I need answers. There were a couple of people that seemed to be able to answer a question with a straight answer but there were others that seemed like they were "Joe Blow" off the street trying to get his bills taken care of and had been promised a bright future that probably won't manifest.
I decided to end the relationship before I lost any more money with this mess and asked for the money to be returned to me that was in my account since they had already taken their fee and I didn't hold any hope that they would return money that they received without giving any service other than lip service. I checked my account the next day and they had taken half of what was in my account for their "bank fee". This was after I had faxed in my termination notice.
They took another couple of fees after that. I'm sorry but this is not a legitimate company, except for themselves getting rich while we the client get deeper in debt and deeper in trouble with crediters. My credit score was not bad when I started and I don't even want to look at it now. I have gone to an attorney to file a chapter 13 so I don't get sued or garnished.
Debi
Tacoma, Washington
U.S.A.
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