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  • Report: #800655

Complaint Review: GE Money Bank - Gap Visa

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  • Submitted: Monday, November 21, 2011
  • Last Posting: Tuesday, November 22, 2011
  • Reported By: Valerie — springville Alabama United States of America
GE Money Bank - Gap Visa
PO Box 965004 Internet 32896 United States of America

GE Money Bank/Gap Visa Closed for a simple mistake, paid in full ASAP realized mistake Internet

*UPDATE Employee: From GE Capital - would like to help


1Author 0Consumer 1Employee/Owner

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Hi! I'm writing to hopefully get my situation corrected and keep my Gap Visa account. I made an additional pymt over my normal monthly pymt last month. I thought nothing of it until I logged into my Gap Visa account and noticed a returned pymt. I then checked online and contacted my bank. It seems that I didn't update my checking account info on the Gap website with my new account info. As soon as I realized the mistake, I transferred money over to this account immediately. I also paid my balance of $300+ in full. What concerned me is in red on the left hand of the screen it says my account has been closed for purchases. I tried to make a mock charge and it was declined. I want to resolve this situation and prevent my account from being closed. I have worked long and hard on my credit and want to keep this account so I can continue using it at the Gap and other places that accepts Visa. Please help me retain this account and not close it.

This report was posted on Ripoff Report on 11/21/2011 9:50:23 PM and is a permanent record located here: http://www.ripoffreport.com/credit-debt-services/ge-money-bank-gap-vi/ge-money-bank-gap-visa-closed-64ba0.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 0Consumer 1Employee/Owner
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#1 Employee

From GE Capital - would like to help

AUTHOR: GECapitalCares - (USA)

I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account - Mailing address associated with the account - Your contact phone number - Reference code DM 112211_User301547

For your security, please do not include your account number in your email.

Regards, Nicole GE Capital
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