Rip-off Report Investigation: Credit Solutions of America pledges to resolve complaints. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Consumers can feel confident & secure when doing business with Credit Solutions - commitment to 100% customer satisfaction, safeguards for their clients - Credit Solutions helps clients by reducing unsecured debt - debt free in 3 years or less. Credit Solutions, helping almost 70,000 families get out of debt. A commitment to making sure the customers are always first. Addison Texas

Rip-off Report Investigation

Credit Solutions of America joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business a like. Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.

As a matter of policy, when Rip-off Report is retained by a company to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual.

Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.

By Ed Magedson - Founder, Rip-off Report

Credit Solutions of America approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Rip-off Report. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Credit Solutions has a sincere commitment to remedy any and all customer concerns. Company executives stated to Rip-off Report that Credit Solutions is consistently committed to making improvements to better serve customers and that the many things they changed came from suggestions right here on Rip-off Report.

Credit Solutions has increased customer service staff and extended their hours to twenty-four hour a day service! They are now open 24 hours a day, 7 days a week to make sure you can always talk to someone. Additionally they have a client portal so the customer can interact with them through the web whenever they want a quick update.

Credit Solutions explained to Rip-off Report that they have not only increased staff in all areas, they hired more than 100 people in June 2007 alone.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH Company executives also stated that their new more efficient Customer Service Department has added several new processes to ensure they make even more contact with their customers. Credit Solutions believes this has greatly enhanced their proactive approach to help customers reach their financial goals.

Rip-off Report gives Credit Solutions a positive rating because the company revamped its Customer Service Department and reached its goal to achieve total customer satisfaction and excellent service. This was made possible by a totally honest approach to corporate introspection.

Credit Solutions would have never made these changes if they did not first recognize and admit they needed to make changes. I have always said that all companies can improve in some way if they really want to. If that does not occur then the company stagnates and will ultimately fail. That is not the case here. The company continues to demonstrate its dedication to resolve any miscommunications and safeguards against similar issues in the future.

Credit Solutions has gone above and beyond by increasing quality assurance efforts and adding more quality assurance staff.

They recently tried to do more of an automated call system in an attempt to help improve contact with customers. This may have made communication more difficult rather than easier as they had anticipated. What they found was that they lost personal touch - something people had grown to love about their company. They are now back to making all calls directly with live representatives.

CREDIT SOLUTIONS GIVING THEIR CUSTOMERS THE BENEFIT OF THE DOUBT... Rip-off Report regrets that we need to say this, but (in this type of business, consumers can easily feel slighted when much of the success or failure of any enterprise rests completely on the person who chooses to take full advantage of the opportunities presented) Credit Solutions cannot be held responsible for a buyer's failure to follow up on their program and save money for settlements quickly. That is no fault of the company. As an example , if you sign a lease for a store, and the product or service you are selling fails, can you blame the landlord? Can you blame the consultant giving you the advice? Nothing is guaranteed, unless specifically mentioned in the contract. In spite of this... Credit Solutions realizes that there can occasionally be a breakdown in communication between the client and the advisor for any number of reasons. Credit Solutions is managing issues when they arise and proactively looking for ways to decrease possible misunderstanding in the future through added employee incentives, increasingly high standards for sales staff, extensive quality assurance measures, workforce management and training.

In spite of all these situations which may not be any fault of Credit Solutions but in the name of good customer service, you have a company, ready to assist those who need more assistance and to make things right if things seem to have fallen apart for clients. The updated customer service appears to more than satisfy these needs.

" Credit Solutions Company Executives stated "At Credit Solutions, none of us take what we do as just a job. ..We are dedicated to help thousands of families be debt free and really enjoy life. Having debt is the one of most stressful things anyone can every deal with, we are committed to our clients to help them in their time of need. No company is perfect, we are here to do everything we can and if at anytime you feel you are not being served correctly, please let us know so we can improve it and make you happy."

Rip-off Report knows, there is no company or individual that is perfect - Credit Solutions knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report feels you can be completely confident, safe and secure when doing business with them as they are a member of Rip-off Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program.

RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT

As a part of the Corporate Advocacy Program - Rip-off Report did an emailing to all those clients that filed a Rip-off Report, and I would now like to share the results with you.

Most said they appreciated our efforts and related that they had already been taken care of and that they were now satisfied. Most customers asked if they could remove the Report they filed and we explained that was not possible,.. that Rip-off Report's philosophy is, that it's better for the consumer to show how a company like Credit Solutions takes care of their mistakes and their customers. No company can ever go with out problems, resulting in complaints. Warranted or not, all businesses will make mistakes.

Rip-off Report feels Credit Solutions has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention. One executive stated, "Today, we are certain we have a better business for it."

Keep in mind, Credit Solutions has nearly seventy thousand clients and they have thousands of of successful debt-free customers. They employ more than 400 customer service workers.

Credit Solutions of America have been listed at the top of the search engines on Rip-off Report - Rip-off Report feels the amount of Reports Credit Solutions has is a tiny percentage of their clients and is SIGNIFICANTLY well below industry standards for their business.

If Credit Solutions of America was such a bad company, being listed at the top of the major search engines on Rip-off Report would have yielded them hundreds more complaints. With thousands of new customers every year, consumers certainly would have filed complaints if they were dissatisfied in some way. ... keep in mind, the search results page on Rip-off Report is misleading, more than 700 of the complaints are about other business that used the Credit Solutions name for many years.

ABOUT THE CORPORATE ADVOCACY PROGRAM While Rip- off Report does not endorse any company, including Credit Solutions, overall, our research demonstrated to us that Credit Solutions is a solid, reliable company, that while not perfect, stands behind its service.

Many companies that contact Rip-off Report make claims that the Reports about them are false or were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement, to name just a few.

Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.

This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.

The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.

Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usualy with in 24 to 48 hours) We ask that you contact Credit Solutions Customer Service: at customer TalkToUs@creditsolutions.com

RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel secure when doing business with member businesses.

..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel secure when doing business with Credit Solutions.

Here's why. Credit Solutions made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ...A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.

Sincerely,

ED Magedson- Founder EDitor@RipoffReport.com www.ripoffreport.com

We are not lawyers. We are not a collection agency.

We are Consumer Advocates.

We are a Worldwide Consumer Reporting News Agency ...by consumers, for consumers

Rip-off Report PO Box 310 - Tempe, Arizona
U.S.A