The Fulfillment Center, LLC H. Bruce McInnis Jr Did not deliver on promises made to restore credit since 2008! Coopers Mills, Maine

Response to BBB said this:

Thank you for contacting TFC. 

XXXXXX (Removed my full name) l is a very nice lady who I had the pleasure of speaking with. She had been ripped off by a company back in 2008 and I told her I would love to help get her back on her feet. We prepared dispute letters and sent them to her on December 19th, 2011. She has sent two or three email to us since then and we have answered them every time....but she must not be getting them. I will try and reach out to her again on Monday, re-date the letters prepared and sent to her in December and make sure once again she is helped. Remembering all this time I am not charging this lady a penny to help her. I am absolutely disappointed that a person would file a complaint with the BBB when someone is helping them for free???

Please respond to this message within 10 days. 

Thank you.
Better Business Bureau

This was my response to him.  If he comes through with this I will make good on this and tell everyone what wonderful service they have provided.  As of now, however, this is where it stands:

I have not received any emails from you.  They are not coming to my email address nor are they getting sent to my spam folders.  I am more than available.  When I was not receiving any emails nor phone calls back and I never received a response to my certified letter, what choice do I have but to start filing complaints on a company I was told would help me.
As of your last email on December 14 saying I would not receive any letters to send to the credit bureaus until the end of December I was patient and waited.  I have never NOT received your emails before (I am no longer even receiving the automated emails from you saying I'm in your workflow and to wait five days and I haven't been for a few months now.  I have had to send repeated emails for a response.  However I AM receiving all the newsletters you are emailing out.  It's curious that I am not receiving your single emails that you have sent me, however I receive the newsletters and no one else is complaining about me not getting my emails or responding.

I'm sorry I had to do to this, once this situation is taken care of I will make good and tell everyone how much you helped me.  You have my word.  I know you aren't charging me a penny, I thought that's what you advertised anyway, it's not a special favor to me.  While I do appreciate it.  I have enjoyed working with your company, but again, no return emails, no return phone calls, no returned letter.  There are several ways to contact me.  What was I to think???  I will be happy to give your company a glowing report once this is over with.  I appreciate your immediate response.  Already I feel a little better about your company.

Again this is the last email I received, December 14, 2011

"Christa, I have just completed a full review of your file and have determined that I am going to purge your account for 90 days. The credit bureaus have "flagged" your accounts and the bureaus are not responding whatsoever, even with the FTC/AG filing in September. Once that flag is removed we can move forward and restart and begin getting those deletions again. New letters will be sent to you by the end of December."

I received the first through the 7th newsletters as well as the ones titled Continuing Education, Truth Revealed #8, What Section 609 Means To you and the 2012 Version of the eBook.  So you see, I am receiving them. Regards,

Here is the update of what is going on thus far:

As of now, I am waiting for Bruce to contact me.  The certified letter I sent him contains me new phone number as do several emails I have sent.  I am very confused as to why they have trouble with gmail and hotmal address when he himself uses gmail and the newsletters come from that same address.  I have, however made a new email address just for him to use and will pass it along to him when I he responds.

To recap, I have tried to contact him through 4 different email address (three of them are through gmail, one is through MSN), two different phone numbers as well as a certified letter.

This was my response to him through the BBB. If he comes through with this I will make good on this and tell everyone what wonderful service they have provided since up to a few months ago I was very happy with thier service even though this has taken almost 5 years to complete.  As of now, however, this is where it stands:

I have not received any emails from you. They are not coming to my email address nor are they getting sent to my spam folders. I am more than available. When I was not receiving any emails nor phone calls back and I never received a response to my certified letter, what choice do I have but to start filing complaints on a company I was told would help me.

As of your last email on December 14 saying I would not receive any letters to send to the credit bureaus until the end of December I was patient and waited. I have never NOT received your emails before (I am no longer even receiving the automated emails from you saying I'm in your workflow and to wait five days and I haven't been for a few months now. I have had to send repeated emails for a response. However I AM receiving all the newsletters you are emailing out. It's curious that I am not receiving your single emails that you have sent me, however I receive the newsletters and no one else is complaining about me not getting my emails or responding.

I'm sorry I had to do to this, once this situation is taken care of I will make good and tell everyone how much you helped me. You have my word. I know you aren't charging me a penny, I thought that's what you advertised anyway, it's not a special
favor to me. While I do appreciate it. I have enjoyed working with your company, but again, no return emails, no return phone calls, no returned letter.

There are several ways to contact me. What was I to think??? I will be happy to give your company a glowing report once this is over with. I appreciate your immediate response. Already I feel a little better about your company.

Again this is the last email I received, December 14, 2011 "Christa, I have just completed a full review of your file and have
determined that I am going to purge your account for 90 days. The credit bureaus have "flagged" your accounts and the bureaus are not responding whatsoever, even with the FTC/AG filing in September. Once that
flag is removed we can move forward and restart and begin getting those deletions again. New letters will be sent to you by the end of December."

I received the first through the 7th newsletters as well as the ones titled Continuing Education, Truth Revealed #8, What Section 609 Means To you and the 2012 Version of the eBook. So you see, I am receiving them. Regards,

Better Business
Bureau:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 8897958.

I will look out for the new letters tomorrow, however this does not explain why my phone calls were not returned or the certified letter I sent to you was not answered. Someone signed for it on Tuesday January 24, 2012 at 8:10 am.

I was not going to solicit. These are people I am in close contact with who also need your help, but ok, whatever you want to do.

I'm sorry I do not have any other address other than my gmail accounts. Yahoo has lost much email in the past so I won't deal with them. It's just strange that for almost 5 years you've never had any problems with my email address. Then suddenly in 2011 there were problems.

I also want to apologize for having to click the "I do not accept the response made by the Business..." part of this, but I didn't want the case closed until this was taken care of and I wasn't sure what clicking the other option would do. You still have my word, however that once this is over and done with I will make good on this case and say it was solved in good faith.

Thank you again for your response.
Regards,