This weekend I too dealt with Privacy Assist, for the THIRD time in 4 months.
Two months ago I had reported to Bank of America, there has been the same charge of "BAC Privacy Assist" - knowing I didnt sign up for the service, I was wondering why there was a Bank of America charge for it. They said they couldnt refund, but I should contact Privacy Assist.... Who then proceeded to say they would refund.
Months later, the charges keep coming, and after 2 hours on the phone, from being polite, to screaming, to crying, to finally closing my account with Bank of America and forfeiting my $90.93 worth of money they have stole from me... I am at a loss, and will file reports with my Attorney General, BBB and any other company that will listen.