Experian .com Experian credit reporting agency double charges and automatic enrollment in monthly monitoring - cannot get through to customer service Schaumburg, Illinois

On January 21, 2012, I ordered my three credit reports plus scores from www.experian.com for $29.95. I was able to view my report, but was not able to print or save as a pdf to my computer as promised. I use pdf files all the time so it isn't a problem with my computer. I emailed experian and they said they couldn't/wouldn't do anything about it.

Now I am looking at my credit card statement and see that they charged me TWICE on 1/21 for $29.95 plus they automatically enrolled me in their monthly service on 1/28 for $17.95. A total of: $87.85!!!

On Februrary, 6, 2012 I called to remove the automatic billing, but they have not yet credited my credit card for the bogus charges $29.95 +$17.95 = $47.90 total.

Therefore, I have submitted a dispute with my credit card company.