TransUnion Consumer Solutions TransUnion LLC, Truecredit, paid for service but cannot access, Internet

I attempted to access a credit report and score that I paid $14.95 for at www.transunioncs.com.  When asked for verification of identification, I selected Year of Birth, and entered that correctly.  I then selected Personal Address History and entered that correctly.  I then selected Employment History, and was asked where I worked in January 1970.  I was two years old at the time, so I moved on to Revolving Account Numbers, and entered a correct number for one of the accounts listed, but was told that it was incorrect.  I then tried Installment Account Numbers, entered a correct number for one of the accounts listed, but was told that was incorrect.  I then called customer service at 800-916-8800, who could not/would not verify my identification, and then told me to call 800-493-2392.  Same problem there, and when asked for a refund, I was told I had not been charged.  I have an email from them stating my order number (451394) and the amount charged of $14.95.  My debit card/checking account has been debited $14.95 from "CHKCARDTU *TRUECREDIT 800-49392 CAUS".  I was then told to call 800-784-3092, and again was told I had not been charged.  They will not verify my identification, and will not provide me a refund.  I want my money back.  Period.