• Report: #484229

Complaint Review: Capital One Credit Card Company

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  • Submitted: Sunday, August 23, 2009
  • Last Posting: Sunday, August 23, 2009
  • Reported By: Anonymous — Raymore Missouri USA
Capital One Credit Card Company
Raymore Missouri 64083 United States of America

Capital One Credit Card Company There dispute department sucks! They take the merchants side against the cardholder in a dispute and don't do a thing to get there customers money back or win the dispute. The worst credit card compan Raymore, Missouri


1Author 0Consumer 0Employee/Owner

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Capital one has the worst dispute department in the credit card industry. They take the merchants side in a dispute instead of the customers who's paying there salary. Beware if you get into a dispute with a merchant using there credit card they won't lift a finger to help there customer or do the right thing by the customer. They are useless!

This report was posted on Ripoff Report on 8/23/2009 11:16:23 AM and is a permanent record located here: http://www.ripoffreport.com/credit-services/capital-one-credit-c/capital-one-credit-card-compa-e582f.htm.

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#1

Details...

AUTHOR: Robert - Irvine (U.S.A.)

So what was the situation where they took the merchant's side?
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#2

Not Very Factual, and Misleading Statements.

AUTHOR: BL Judgment Enforcement 718-909-6246 - Brooklyn (USA)

Anonymous,

I'm curious as to how many disputes you have had, and from how many other credit card company's? This is a pretty bold statement to make about anyone without any details concerning your claim as most people would do.

My wife, and I have a personal credit card from Capital One for the past 10+ years, and I also have a business card with them for the past 6 years. In this time frame I had 4 merchant complaints, and my wife had 2. Each one of these complaints was handled in a timely manner, and in our favor within 60 days of our original complaints.

I have also misplaced my wallet 2 years ago, and received both new cards within 48 hours.  The Better Business Bureau rates this company an A+. WWW.BBB.org. Out of the 8,800+ complaints made only 4 were unresolved. Maybe they found you in the wrong, and your just pissed. Seems being that you never gave details about your claim, I can only assume this. Get over it, and move on.

I stand behind Capital One as one of the BEST credid card companies in the industry, and I had most of them before I chose Cap1 as my only credit card.


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