• Report: #837434

Complaint Review: CreditKarma.com

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  • Submitted: Friday, February 10, 2012
  • Last Posting: Saturday, February 11, 2012
  • Reported By: Dennis — Quincy Florida United States of America
CreditKarma.com
creditkarma.com creditkarma.com Internet United States of America

CreditKarma.com Credit Karma, Inc. PERSONAL INFORMATION THEFT SCAM!!! creditkarma.com, Internet

*REBUTTAL Owner of company: CEO


1Author 0Consumer 0Employee/Owner

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On Jan 24th I registered an account with Creditkarma.com.  It claims to be a truly free credit monitoring site to monitor your credit score.  I was able to log in on Jan 24th and see my information.  I could tell from the items on the credit report that it was in fact my credit report.  One week later Feb 1st I tried to log in again and was informed that my account had been deactivated.  I contacted Credit Karma, Inc via E-mail which is the only contact information they have.  From then on their responses have varied from me not entering the information correctly to the account not existing at all.  Yet as of today Feb 11th when trying to log in to the account it still says the account has been deactivated.  I have attempted to communicate with them every business day since Feb 1.  They offer no resolution yet they have all my personal information.  Name, address, SSN#, DOB and my entire credit history.  In addition to filing this report I have alerted the FBI, FCC, FTC, and BBB.  Do not let this company have your information!!!

This report was posted on Ripoff Report on 2/10/2012 10:40:05 PM and is a permanent record located here: http://www.ripoffreport.com/credit-services/creditkarma-com/creditkarma-com-credit-karma-91c3c.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Owner of Company

CEO

AUTHOR: CKFounder - San Francisco (United States of America)

Hello. I am the CEO of Credit Karma. I specifically remember reading your customer service complaint as it was escalated to me. The problem is that you won't provide more details about your account. We have over 4 million members. The two pieces of information that you provided don't match. It is clear that you created an account with Credit Karma. However, when you attempted to create another one, we flagged you as a dupe and deactivated the second. It is not a scam, simply security. If you would just cooperate with our customer service team and answer the questions they asked, we could get this resolved. 
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