• Report: #814967

Complaint Review: GE Capital

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  • Submitted: Wednesday, December 28, 2011
  • Last Posting: Wednesday, December 28, 2011
  • Reported By: Holley — Batesburg-Leesville South Carolina United States of America
GE Capital
PO Box 965033 Internet 965033 United States of America

GE Capital GE applied a phone payment to the wrong account, and then auto drafted another payment the same day that I set up because the page said it would not post until the next month. I'm told accounting wil Internet

*Consumer Comment: Not a good thing to do.


1Author 1Consumer 0Employee/Owner

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I called GE to make a payment over the phone.  Even though I identified my account number at leat 5 times to the computer and the representative, my money was applied to the wrong account. 

After the call, I went on GE's website to reestablish monthly drafts from my account.  Even though the page said that the payments would not start being drafted until the next month, it was drafted the same day. 

It is two days before New Year's Eve, I had to cancel a dinner I was planning to host New Year's Day:  I don't have any money due to GE misappropriating my funds, and wrongfully debiting my account a month early, causing the bank to charge overdraft fees. My life is on hold while "accounting is looking into it." 

This report was posted on Ripoff Report on 12/28/2011 2:48:31 PM and is a permanent record located here: http://www.ripoffreport.com/credit-services/ge-capital/ge-capital-ge-applied-a-phone-e1733.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Not a good thing to do.

AUTHOR: Flynrider - Phoenix (USA)

"  After the call, I went on GE's website to reestablish monthly drafts from my account. "

    Imagine you're at the checkout stand in the grocery store.  The cashier states, "That'll be $87.52".  You promptly hand over your wallet, which has all of your money in it, and instruct the cashier to take out the proper amount.     Sounds crazy doesn't it?   That is the real world analogy of what you do when you give a company free access to your checking account.

  If the company makes a mistake with your account (not uncommon when setting up or changing payments), guess whose problem it is?   Yours.  Don't believe me? Ask your bank.

   While the above generally applies to any company that wants access to your account, it should apply doubly to any company that, minutes before, proved to you that they can't get their numbers right.

   Sorry to hear about your New Years dinner.  It could have been much worse.  They could have triggered a chain of very expensive overdrafts, which you also would have been responsible for.



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