• Report: #461806

Complaint Review: Intelius

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  • Submitted: Monday, June 15, 2009
  • Last Posting: Saturday, August 01, 2009
  • Reported By:Scottsdale Arizona
Intelius
Intelius.com Internet U.S.A.

Intelius stole the last of my unemployment money $19.95 unathorized membership Internet


1Author 1Consumer 0Employee/Owner

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They are still at it. My Chase Visa unemployment debit card was charged a fee of $19.95 for ID and credit monitoring service that I never ordered. I only authorized a very small amount to try to find someone who turned out to be deceased. This was the last of my small weekly allowance and left me in a bad situation. When I found out it was Intelius that took my money I entered the name in a search engine. I found endless complaints and victims. I called Chase to dispute the charges. The gentleman was very rude and sceptical. He then accused me of not paying attention to what I was purchasing. I then asked the Chase rep why would I pay to protect my identity when I have horrible credit, no money and a criminal record? He then gave a very poor performance pretending he could not hear me and then hung up. I had to again start the process all over only to be told I could not dispute the charges until it is out of the pending state. They said the only way I could stop future withdrawls from Intelius was to cancel my card and get a new one. They stole the last of my money so they could monitor my debit card and invade my privacy. Now I won't be able to get my next payment for a week until my new card arrives. Why can't they be stopped? Corporate greed is destroying this country. They say they comunicate online about billing questions, but you must pick a subject before contacting them. There is no relevant subject to chose and it says if you respond to the wrong topic your email will get no response. I spent a long time on the site and I could not find any way to cancel the false membership only suspend it. There was no email notification of my purchase or confirmation of any such charge. I would never knowingly accept paying for something that is so apparently useless to me. It is like paying an alarm company to protect my cats used liter.

David m
Scottsdale, Arizona
U.S.A.

This report was posted on Ripoff Report on 6/15/2009 2:13:35 PM and is a permanent record located here: http://www.ripoffreport.com/credit-services/intelius/intelius-stole-the-last-of-my-6ma9c.htm.

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#1 Consumer Suggestion

Same thing happened to me, but I got my money back.

AUTHOR: Dee - Sacramento (U.S.A.)

The same bait and switch happened to me, but Intelius got me for TWO of the monthly charges of the $19.95 (I hadn't noticed the first charge). I called them and they basically told me "too bad." I called my credit card company to dispute the charges, but they were really of no use (I was very disappointed). I went online to the Better Business Bureau (www.bbb.org) and put in a complaint. I was surprised at how easy it was; I had the money refunded back to my credit card account within seven days. By the way, the have an "F" rating with the Better Business Bureau. Next time, I'll be more careful who I do business with!
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