It is hard to know for sure what the OP was expecting. But it appears that this is another case of a lack of reading comprehension.
No where does it specify that the letters sent on my behalf would not contain the Lexington Law letterhead nor does it state that the letters would be worded (crudely and unprofessionally) and hand signed (by someone else) as if they had been sent from me.
- Actually, not once but twice it appears that they say they will sign the letters and make it appear that they come from the client.
1)it will draft, sign, and send letters to the three major credit bureaus, or to the furnishers, on your behalf and in your name.”
2)and to sign letters on your behalf and in your name,
The other thing about the "unprofessional" way the letters were written. They were probably unprofessional on purpose. As they may be trying to get around the Credit Bureau checks. As the CRA's will pretty much ignore any request that appears to come from a "3rd party". The chances of a form letter from a Lawyer getting ignored is pretty great. Especially if it is a case where they get "flooded" with disputes on the same account. At that point the CRA can determine ALL requests to be frivoulous and thus they are no longer bound by the FCRA in how long they have to respond to the disputes.
And as was said by the other posters. These "repair" companies can legally do anything that you can not do for yourself. There are many..many sites that give free advise on not only how to dispute the items but give templates to use when writing the letters.