• Report: #786656

Complaint Review: Transunion

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  • Submitted: Sunday, October 09, 2011
  • Posted: Sunday, October 09, 2011
  • Reported By: Bill — Sarasota Florida United States of America
Transunion
2 Baldwin Place P.O. Box 1000 Chester Pennsylvania 19022 United States of America

Transunion TrueCredit Cannot Cancel Chester, Pennsylvania


1Author 0Consumer 0Employee/Owner

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On October 9, 2011 I signed up for Transunion/TrueCredit credit monitoring. The first seven days are free and after that they will charge $12 per month. They claim that you can cancel during the free trial period and you will never be
billed.

I wasn't happy with the credit monitoring and so I decided to cancel while I was still within the free trial period. I looked all over that website for information on how to cancel the order. Usually you would find it under “Account” or “Billing”, but of course not - that would be too easy. After half an hour of searching I finally found some information after going into “FAQ” and then into “Terms”. Under termination it said a toll-free number is provided on the website for termination. I had not seen one yet! Finally I found it after going into “Help” and then into “Contact Us” and under “Customer Service”.

I called the number repeatedly and every time their system tried to transfer me to a department, it would disconnect the call. So now it seems I can't cancel. If they charge me I will file a BBB complaint.

This report was posted on Ripoff Report on 10/9/2011 10:18:02 AM and is a permanent record located here: http://www.ripoffreport.com/credit-services/transunion/transunion-truecredit-cannot-c-1b22e.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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