VENUE.COM I cancelled an order before it shipped. Company refuses to credit account Internet

I used to work for this company when their name was Peachdirect - located in West Los Angeles, CA. Your complaint is very similar to so many I received during my employment with them. Although you've cancelled your order they have not issued a refund to your account. Please, please contact the attorney general regarding this scam. By law you should not have been charged for any product if the package has not shipped and clearly they've charged you but have not shipped your order.

While I worked there only customers who complained via the attorney general or sent a letter from an actual attorney threatening to sue would receive an immediate resolution either by giving them a full refund or giving them a retention credit/offer so they could continue with the order and keep paying for their item even though it had not shipped.

If they tell you the backlog is with the vendor, they are lying!!! The reason the order hasn't shipped is because Venue has not paid their vendors. They use the money they receive from the bank from current orders to pay old backlogged orders, for people that have been waiting longer than you for their product.

It's a vicious cycle and I can't believe this company is still in business!!! They have screwed over thousands of people and their credit!!! Their website is pretty but they are the most unethical company ever!!!! It's worth the trouble to escalate your issue to the highest authority possible because "A" they won't refund you just like that "B" if your order ships it will ship months later and "C" by then your credit may have a negative item due to non-payment and believe me Venue nor the bank they use will address that negative item on your credit report to correct it or remove it.

It's no secret that Venue charges higher prices for their product. They do this and they do it on purpose. Their business model is simple 1) purchase credit files whose scores are on the lower end = high risk individuals. This credit file is purchased from the bank that will do their financing and this is how Venue has obtained your information and sent you an offer.

Since most of their customer base has a low credit score they know they can charge higher prices for their product because other retailers (e.g. Best Buy) will not extend credit to you, or it's unlikely you will be extended credit by a different retailer.

Although this might not be the case for all of you, some of you may have good credit and may have been solicited but you are not their core customer base. It's against the law to only target high risk credits which is why the purchased list includes some individuals with "good" credit but over 80% of their customer base falls under the "high risk credit" category.

In the end of it all, they are unethical and screwing people in the thousands!!