It is obvious that you must be a representative of APX alarm with your comments about the phone call "before" the install.
Well, I will inform you, as you were not in my house to know what was going on there, that the technician was already drilling holes and installing the system while I had the phone call from APX.
So, no, they did not do this survey before the install and they did not advise me that this contract was NOT voidable in unexpected or extenuating cirucumstances. They did not advise me at any time that I was locked in solid to this contract with no way out. It's funny how those details they neglect to mention while someone is trying to sell you something or pull the wool over your eyes!
Any business with integrity would have clauses in their contracts to cover unavoidable situations like this. What would have happened if I took seriously ill, or if the house burned down or if I died? Would they then expect me or my family to cover this contract despite any of the above scenarios? Would they take from what would have to pay for my funeral expenses, to pay for their security system upon my death perhaps?
I'm sure they would because people that run a business in such a way as this, do not seem to care about the people behind those "dollars" they so willing leech out of hard working families! Oh! I forgot, business is out to cover their own selves, NOT to show concern for the customers they need daily to keep their businesses going.
My point is that they did not advise me of any instances in which this contract could be voided if such emergenies happened like bankruptcy, foreclosure or any possible event that would require the contract to be voided.
I could not possibly have known such a thing was going to happen to me at the point of signing this contract. Anyone knows that in extenuating circumstances, there are options available for clients other than demanding the full payout of the contract when I was in foreclosure. I was not selling my home where I would be able to transfer/sell this to the pending new owners. I was LOSING my home! I had no control over what was going to happen to this home. Does anyone out there get that?
It is not like I didn't warn them as soon as I was threatened with foreclosure, that this was pending. I was upfront with APX and called them to advise them of my current situation and called them again once the papers started to come.
They advised me that these were my only options. Tell me, if I can't afford to pay my mortgage payments, how do you or they think I have thousands of dollars to pay to their alarm company?
THey told me, only upon the final phone call to them when I called to say I had put a stop payment on the last payment I could make, that if I were in bankruptcy they cancel the contract but not for foreclosure. They also had the audacity to take double payment the next month from my account without my authorization which caused another payment to bounce.
They were not authorized to take more than $39.99 and yet they felt free to just take $41.99 when they decided to break the contract and increase the amount I signed for in that contract. I get a letter informing me of this hike a few months after I signed the contract for $39.99 and was adamantly informed by the sales person this was the ONLY cost to me.
I told the manager I spoke with, that this doesn't make sense that they allow cancellation in bankruptcy as people in bankruptcy get to keep their homes whereas foreclosure you don't get to keep your home. He was very indifferent and uncaring of my situation.
Furthermore, why would I pay out thousands of dollars it would cost over another 4 1/2 year period, for some complete stranger in MY house that I used to own, and for their security? Do you go spending thousands of dollars, putting your own family at risk, to a complete stranger's security system? Somehow I doubt it!
Perhaps you haven't struggled hard enough or long enough in life to know how these actions affect families out there in the "real" world! Perhaps you have money growing on trees in your back yard so you don't have to worry about where the next loaf of bread is coming from!
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
