Speleotherapy.org
Unit 306, Sunway Commerical Sq. 52220 Sri Hartamas
Kuala Lumpur
Malaysia
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Spleotherapy.org this company sellings FAKE branded items, do not trust them!! kuala lumpur malaysia
*General Comment: fraud sunglasses
2Author
1Consumer
1Employee/Owner
Speleotherapy.org is a fraudulent company which sells FAKE branded products. I purchased "authentic" Cartier eyeglass frames which were absolutely fake, the packaging, engraving, company name etc were all sub-standard and clearly not authentic on first sight of the product, additionally, they did not inform me about any duty charges as you are never told that the products will be shipped from malaysia and the website makes all kinds of claims as below:
" We are a registered company, we source trade and wholesale stocklots of luxury, branded fashion and casual apparel labels for man, woman and children, as well as fashion accessories. We have partnerships with manufacturer, wholesale organisations in all over Asia and Europe either big or small.
Stocklots on the floor, factory overruns, cancel order, closeout deals, ready to ship, at reasonable prices. Clothing branded authentic for man, woman, children, as well as accessories and shoes. We deal with all major international branded brands including of branded golf garments.
Our business is built on trust, honesty, customer service and value for money. Our clients' database of more then 13000 registered buyers (growing daily) consists in: Retailers, chain-stores, wholesalers, import-export agencies, that buy apparels and accessories all year round. We export to most of european countries, USA, Africa, Canada, Australia, India, Pakistan, Italy, Austria, Vienna, Portugal and Asia .
We are a company direct liase with many manufacturers and a large network or retailers. We collect back unsold and over production goods. We sell to all a groups around the world who likes fashion at affordable price.
We also welcomes whole seller. We are an active seller in many auctions online and off line. Please do check out our pay pal which is a verified and over 836++ ratings. These also means we are trustable and reliable.
Do come and check out what we have got to offer on a frequent matter as there is always more stocks to come but limited stocks. So grab it while it is still available.
IT'S ALL FRAUDULENT AND FALSE INFORMATION!!!!!
DO NOT DO NOT BUY FROM THIS COMPANY/WEBSITE!!!!!!!!!!!!!!
Lutababe
voorhees, New Jersey
U.S.A.
Click Here to read other Ripoff Reports on Speleotherapy org
REBUTTALS & REPLIES:
2Author
1Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Carl - Las Vegas (U.S.A.)
SUBMITTED: Saturday, November 15, 2008
POSTED: Saturday, November 15, 2008
Hi,
I had been in this company for 3 yrs plus and had seen many many funny customers in the internet. The fact that the nature of this internet business and globalization many thinks that the process is just easy as buying and getting 100% what they want to get.
On the company side of view , there is many things that we as a company have to endure with. We are selling s discount price to , margin is very low and of course we have a stringent process to go through before having the customer to return the good s or refund the money. An example is many customer( at least 1 out of 10/week) will keep the goods and also launch a complain to the credit card company saying they did not buy through the internet. We counter this by working with our courier company for signatory. We also see some that try to have the merchandise 2 for price of 1. Well and the list just go on..
We encountered many problems, breakage, fakes claims, wrong sizes and the list all go on. We have 19000 customers, 21000 orders worldwide and growing by the day. We tried our best to solve customers complaint and again of course there are some that are understanding and they are not. If we are a hoax or and unreliable company, we would have just take your money and run.
Our company do offer a 7 days return if you think that you are not happy with the goods. why not use this to your advantage?
Could you please provide a tracking no and order no and we will get it sorted out.
Thank you.
#2 Update By Author
AUTHOR: Lutababe - Voorhees (U.S.A.)
SUBMITTED: Wednesday, December 17, 2008
POSTED: Wednesday, December 17, 2008
to: carl- las vegas
employee of spleotherapy.org
as per your reply you stated that your company tries to resolve
all consumer complaints / problems. How comes my many emails
to the email listed on your website were never answered?
firstly-- you did not address the issue that you dont tell
customers that the products are coming from malaysia and that
the customer is responsible for custom/duty charges with Fedex
which has developed into a dispute with Fedex as I refuse to
pay these charges as I was not advised this info when I placed
the order for two "authentic" Cartier eyeglass frames. Fedex has
been put on notice by my attorney regarding transporting/delivering
pirated/fake branded merchandise.
secondly-- you said I could have returned the items within 7 days
how do you return an item within 7 days when you have sent one item
to someone for a christmas gift overseas and the other one across
the country. they only found out the frames were fake when they
took them to a Cartier retail store. Imagine the embarassment they
felt, followed by our disgust and embarassment.
lastly-- and most importantly-- you did not address any where in your
reply regarding the issue that the Cartier frames were fake. Sir, its
very simple once you look at an authentic product, the finish, the packaging
is sub-standard.
Your website claims all products are 'genuine' and authentic which is false
which is why a Cartier authorized dealer could detect immediately that
the frames were fake.
Unless you can provide proof that what you sold to me was authentic
I will continue to pursue the matter against your company as Internet
Globalization, as you called it, does not mean operating a business overseas
to take advantage of customers thru the internet by using false advertising.
#3 Individual Responds
AUTHOR: snowgirl - (United Kingdom)
SUBMITTED: Tuesday, October 20, 2009
POSTED: Tuesday, October 20, 2009
I am living in UK and know proglasses.org / speleotherapy.org when I look for a sale sunglasses.
In their website, they state clearly that customers are responsible for the duty/tax. The address is in Malaysia.
I tried to contact them from 2 different emails to ask about the products to make sure it is authentic. There was no response.
I called the phone number in UK, which is not working as well (ringing but no one pick up the phone, trying at different time)
Then I check their review, unfortunately all are bad.
I give up my purchase.
This is what happens to me. It is positive.
#4 Consumer Comment
AUTHOR: michael - kiryat biyalik (Israel)
SUBMITTED: Wednesday, February 03, 2010
POSTED: Wednesday, February 03, 2010
they sent me 4 pairs of rayband sunglasses .all of them are fakes when i put them on after a while like 5 min i have a headake .after i read the reports i am sure they a fraud company and they have closed there website
