Imperial Majesty Cruise Vacations - Ramada Plaza Resorts Trip Cancelled Due to Hospitalized and NO Money Refunded Orlando Or Fort Lauderdale Florida

My husband(90) and I made reservations for March 10, 2009 for the Bahama cruise. My husband, LeRoy had a stroke on Feb. 9th verified by the doctor and was unable to make the trip. Several days after LeRoy was hospitalized, I cancelled the trip. The company wanted verification from the doctor and this was done. Yesterday, March 3rd I received my Visa statement and we had been charged $198 twice for Ramada Inn and $110 for the car rental. When I called them today, they told me the money was not refundable, but, we could take the trip sometime before January 2010 and it would be paid for. We had already paid them $798 in the beginning for expenses and when I asked what the two $198 were for, he said "port fees." When they had quoted that price to me earlier it was $50 apiece. They said in the contract it was stated non refundable. I searched but could find nothing indicating this to be true. In fact, they wrote in their "terms and Conditions" #8. Notice of cancellations or changes to a continued reservation must be received at least 14 days prior to your scheduled arrival date. Failure to cancel or reschedule at least 14 days prior to arrival or no shows will result in forfeiture of your deposit.

We feel we have truly been scammed as we spent $1302 to them and have nothing to show for it. It is highly unlikely we will even be able to take the trip.

Lorilla
Olympia, Washington
U.S.A.