Rip-off Report Investigation:EDitor’s UPDATE: Positive Rating and Recognition has been given to
DirectBuy for its Commitment to Excellence in customer service.
Rip-off Report’s investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuy’s home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, “We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at
DirectBuyHELP@directbuy.com Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuy’s commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, “We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. We’ve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.”
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer. Read more about DirectBuy’s Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
DirectBuy Atlanta South Cult Membership Club Conyers Georgia
I would like to express my utter frustration with my experience and visit at a new DirectBuy Center in Conyers, Georgia that opened mid last year (I think they finally opened in May or June 2008).
My husband & I showed up at the showroom located in Conyers, GA back in January. With the visitor's pass in hand, we were greeted by a young man who said he was Ryan.
We sat at a table with this person for about 10 minutes. After a little small talk with him reciting a memorized script, we learned a little bit about the way you can save money by ordering from catalogs. We were not shown catalogs to verify what he said was the truth.
We did not get a chance to tour the showroom as promised on the commercial. We just sat in our chairs and just looked around the showroom from where we were sitting. We were then herded into a room with two other couples. Ryan proceeded to recite yet an even longer script as to the concept of DirectBuy.
First of all, he talked so fast that we couldn't understand most, if not all, of what he had to say. Thank goodness the video took up most of the presentation.
After the 45 minute session, we were taken back to another table. He proceeded to pressure us into forking over $5,000.
After my husband told him that he doesn't make MAJOR FINANCIAL decisions on an emotional impulse, we were then told "It Is What It Is" and basically we can take the membership or leave it. So we left it.
When he realized that we were not joining, Ryan became very arrogant and made comments in reference to us being ignorant for not believing what he wanted us to believe. We felt like we were just treated like a number. A number to the tune of $5,000.00
Later we found out that this Ryan person is the son of the owners. The owners are Richard & Barbara Smith. If this is the way a family business is run, their doors will be closed by the end of the year.
I hope this reaches everyone who was wondering what DIRECTBUY is all about. They don't care about people, just about your wallet.
Barbie
Conyers, Georgia
U.S.A.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
