BEST BUY DO NOT PAY WITH CASH Lakewood, Colorado

Most stores policy anyway, either that or gift card for in-store credit and as a manager of another retail store we do the same thing.

Company Policies like this is what makes it impossible to be an employee in a retail business. Had the customer sevice rep not become so immediately defensive and rude there may not have been such a problem. If customers know about this policy at the time of check out when paying with cash, there wouldn't be a problem. It is the companies responsibility to make sure the customer knows they won't be getting their cash back (above $250) at the time of a return. Simple solution for the customers is, Don't pay with cash at Best Buy. Mortifying, is how many thousands and thousands of people who have been ripped off and/or treated poorly by Best Buy and their employees. Read the reviews.

I am not going to go into what you thought was the "rudeness" of any of the employees as I was not there.  However, your comment a couple of times is very short sighted and in a retail environment is not logical.

If customers know about this policy at the time of check out when paying with cash, there wouldn't be a problem. It is the companies responsibility to make sure the customer knows they won't be getting their cash back (above $250) at the time of a return.

- You said earlier that it only takes a few seconds to have the cashier tell a customer this policy.  You are making such a big thing out of it because this is what happened to YOU(IMO).  What about the people who use a Credit Card, should the cashier be required to let them know that any refund would go back to the credit card and they don't get cash back?  Now of course you are probably saying that "well that is just common sense..of course you don't get cash back".  Well to many customers that is not common sense.  What about every other policy, should the cashier be required to go through every single policy with every customer?  What happens if they did this and the customer still says that they were never "told"? 

This is the reason that the policies are in WRITING.  In this case there apparently are signs in the store, and I am sure that the customer service desk would have those policies.  So the store met its requirement to display the policy, but as with anything else it is the CUSTOMERS responsibility to be sure that they understand and agree to the policies.  If they don't then they should not shop there. 

So you're saying that every cashier has to read the entire return policy as well as many other policies to every customer as they check out, or only the part of it that you're upset about right now.  The next person will probably have a different set of circumstances that applies to a different part of the policy that they get upset about and didn't have read to them.

That's absurd and you know it. You clearly were the rude one and caused the situation to escalate.  I expect they will not miss you.

If you had read all of this you would have seen that I haven't complained since I got my check. Grow a brain!!!

I went into my local best Buy to see where the policies were posted.  They are pretty obvious when you are looking for them. I don't see how the cashier needs to tell you about the return policy because a high percentage of the items are not returned.